Relationship Manager at

1 week ago

Nairobi, Nairobi Area, Kenya Middle East Bank Kenya Ltd Full time

Middle East Bank Kenya Ltd (MEB) was incorporated in Kenya in October 1980 and established business in August 1981 with branches in Nairobi and Mombasa.

It was established in Kenya as part of the Al-Futtaim Group, a leading conglomerate from the United Arab Emirates owned by Middle East Bank Group, UAE.


POSITION OBJECTIVE
State briefly the principle purpose of the job, i.e. the reason for the existence of the job within the Organization.
Acquire new clients through developing professional relationships based on trust, credibility, and ethical conduct.
Advise corporate clients on their personal financial needs.
Recommend suitable in-house 'off the shelf' financial solutions and execute clients' instructions on their banking and financial transactions.
Perform acceptance background checks and on-boarding of corporate clients in accordance with established policies and procedures.
Perform ongoing servicing of corporate client accounts and identify any potential opportunities for extending basic banking services.
Provide account relationship administrative support to new and existing customers.

KEY RESPONSIBILITIES
State the end results the job is responsible for achieving, i.e. the end-outputs against which the incumbent's success in the job could be measured.
On-boarding of clients in accordance with established policies and procedures.

Business development by increasing earnings for corporate banking, facility uptake as well as utilization of bank products through cross-selling.

Advising clients on their personal financial needs and objectives by analyzing their financial needs and objectives.
Manage client relations in terms of growth and retentions.
Resolve customer complaints quickly and effectively.
Collect vital data relevant to the Bank's account opening requirements from new customers.
Drafting corporate credit proposals and making recommendations to the credit committee.
Follow up on credit proposals, letter of offer, excess requests, notification of excesses and securities with Credit department.
Monitor relationships and attend to all queries relating to relationship accounts.
Contribute to various initiatives and any other tasks as assigned by senior management team.
Maintain quality corporate asset and liability books by ensuring timely collection on arrears and excesses.
Actively support deposit mobilization initiatives.
Any other duties that may be assigned by immediate supervisor from time to time.

REQUIREMENTS

EXPERIENCE
Over 6 years is banking and business management

SKILLS & KNOWLEDGE

University degree in business related field preferably sales and marketing.
Bank Management
Credit
Budget preparations
Customer service
Public Relationship

PERSONAL ATTRIBUTES
Integrity
Good communication skills.
Good conduct & courteous

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