Leisure Sales Coordinator at

1 month ago

Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts.

The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.

The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Leisure Sales Manager, responsibilities and essential job functions include but are not limited to the following:

Manage and build relationships with various clients for new and repeat business by conducting sales calls and site inspections.

Participate in site inspections and client entertaining as requested.
Develop and implement growth strategies and source new opportunities within the allocated sector to maximize revenues. Attend industry events to network with industry colleagues and remain informed about trends in the industry.
Co-ordinate, conduct and complete follow up actions on Sales Calls. Co-ordinate and complete follow up actions on property inspections.

Provide the Sales Manager with required information on any of your current or new clients by maintaining a good client database.

Negotiate with clients in order to confirm the business to contract stage. Introduce initiatives to raise awareness of the hotel.
Track and record sales activities and account growth by using available systems and tools
Manage day to day enquiries from clients for requests for property information, brochures, rates & offers
To support the Sales Manager with organization of FAM trips and site inspections and Product Training,
Communicate promotions, special offers, packages and client booking incentives externally and internally to all relevant team members.
Assist with accurately maintaining all trade client records, files and correspondence, both electronic and hard copy files as requested in order to monitor and develop our client databases to ensure effective mailings & correct client history
To assist in the maintenance of departmental records including sales expenditure, renewals of local memberships and subscriptions
Develop and maintain relationships with "local" and international tour bookers, lifestyle and concierge companies.
Compile weekly sales reports and statistics from The Collection reservation system based on source of business, including nationality and partner production figures and booking patterns and observations
Coordinate the supply of sales kits and all collateral & giveaways
To update The Collection CRM with sales activities including key customer information. Updating and maintaining the Customer Database
To research and stay abreast of industry trends, innovations and any potential to group the business. Providing constructive and timely feedback to the operation on any guest or client feedback received; with suggestions for action
Attend weekly Revenue Meeting to provide feedback on revenue generating initiatives
To manage workload effectively and Completion of weekly sales reports.
To share ideas and problems with colleagues and encourage their input to help make decisions where possible
To undertake any other duties including operational tasks on property as and when required by Senior Management

Qualifications

Your experience and skills include:
Previous sales or administrative experience preferred
Computer literate in Microsoft Window applications and or relevant computer applications required
University/College degree in a related discipline an asset
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

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