![M-KOPA Solar](https://media.trabajo.org/img/noimg.jpg)
Customer Care Training Officer at
1 month ago
M-KOPA has connected more than 400,000 homes in Kenya, Tanzania and Uganda to solar power with over 550 new homes being added every day.
Are you prepared to embark on an extraordinary journey with M-KOPA?
As a Customer Care Trainer, your main objective will be to facilitate training presentations and monitor Customer Care Representatives' performance to identify and close skill gaps.
This role supports both in-house and BPO agents, providing coaching and engagement, and assessing agents via monthly evaluationsYou will conduct training sessions according to a predefined calendar on M-KOPA's products, processes, systems, customer handling skills, and soft skills.
Additionally, you will assist in developing training guides and materials tailored to these key areas and help create customer-facing content like IVR scripts, SMS, videos, infographics, flyers, and call scripts.
Working with the BPO training team, you will coordinate training for new joiners and ongoing refreshers.You will act as a liaison between customer care and other departments, communicating feedback and training needs to relevant stakeholders.
Your duties also include developing and administering knowledge quizzes and tracking results for assigned teams.You will analyze training needs based on feedback from Quality, Team Leaders, call listening sessions, and mystery shopping, scheduling training sessions as needed.
Additionally, you will prepare and present reports on training progress, trends, and impact, ensuring our programs are effective and our Customer Care department maintains high standards.
While a bachelor's degree in any field is acceptable, you will need at least two years of professional experience as a trainer.
Computer literacy, especially with Excel and PowerPoint, is necessary for this role. Creativity is a big plus, as we are on the lookout for innovative solutions and fresh ideas.-
Customer Care Assistant
2 months ago
Nairobi, Nairobi Area, Kenya Kenya Forest Service (KFS) Full timeKenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act). The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest...
-
Customer Care Workforce Lead at
1 month ago
Nairobi, Nairobi Area, Kenya M-KOPA Solar Full timeM-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.Customer Care Workforce LeadWe are on the lookout for someone to join our Customer Care team as a Global Workforce Lead. If you are...
-
Customer Care Officer
3 weeks ago
Nairobi, Nairobi Area, Kenya Volt Management Services Limited Full timeWe are a Management Consultancy firm and we commenced active business in Kenya April 2016.About the jobAre you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you.RESPONSIBILITIES:Sales Transactions: Process sales transactions accurately...
-
Nairobi, Nairobi Area, Kenya Kuehne + Nagel Full timeWith approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.Your RoleThe Air...
-
Customer Care Operator at
3 months ago
Nairobi, Nairobi Area, Kenya Roam Electric Full timeThe Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deployment.About the role:We are looking to hire a Customer Care Operator who will...
-
Customer Care Representative
2 months ago
Nairobi, Nairobi Area, Kenya Rentokil Initial Full timeRentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.SummaryWe have central support functions of Human...
-
Customer Care Agent
3 weeks ago
Nairobi, Nairobi Area, Kenya Mogo Kenya Limited Full timeABOUT THE COMPANYMOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents. MOGO Kenya provides car financing for used cars, logbook loans and boda-boda loans. We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a...
-
Customer Care Agent
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in Nairobi. About SecurexHISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength...
-
Customer Experience Officer
1 day ago
Nairobi, Nairobi Area, Kenya Oasis Healthcare Full timeOasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises.SummaryThe Customer Experience Officer will be responsible for enhancing the overall experience of patients and visitors. The...
-
Nairobi, Nairobi Area, Kenya CARE Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.About JobThe Director Program Quality, Resourcing and Impact contributes to the mandate of the Regional Management Unit of developing a coherent approach and setting priorities to advance CARE`s vision and mission in the ECA region...
-
Logistics Workstream Lead, Supply Chain
3 weeks ago
Nairobi, Nairobi Area, Kenya CARE Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.Job Summary The Logistics Workstream Lead on the Global Supply Chain Transformation Project leads the design and execution of CARE's strategy for logistics as part of our overall supply chain strategy. In this role, the Logistics...
-
Finance Intern at
2 months ago
Nairobi, Nairobi Area, Kenya CARE Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.JOB SUMMARYThe CARE Kenya's Internship Program offers recent graduates an opportunity to gain hands-on experience with CARE. Interns at CARE Kenya get experiential learning opportunities in the humanitarian sector and a meaningful...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeM.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager – Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the...
-
Sacco Customer Service Officer at
3 months ago
Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full timeThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.Customer Service Officer (REF:CSO/06/24)SummaryThe Officer will be responsible for management of...
-
Nairobi, Nairobi Area, Kenya Kuehne+Nagel Full timeJOB SUMMARYYour Skills and Experiences Good communicator with excellent interpersonal skillsAttention to detail and high level of accuracyAble to develop self & others, fostering team spiritReliable and punctualFluent in EnglishTraining on SALOG (Sea & Air Logistics System) and KAPLOG (Kenya Air Perishables Logistics System)Ready to work for long hours both...
-
Customer Care Representative at
1 month ago
Nairobi, Nairobi Area, Kenya Mediheal Group of Hospitals Full timeMediheal Group is a leading private healthcare provider in Kenya with high focus on quality, cost effective healthcare and respect for human beings. Mediheal was founded with an objective of providing world class healthcare. This has prompted our participation in numerous charitable endeavors to assist the less fortunate in the...
-
Country Director at
2 months ago
Nairobi, Nairobi Area, Kenya CARE Full timeCARE International is a major humanitarian agency delivering emergency relief and long-term international development projects.Your Role:As Country Director, you will play a pivotal role in shaping the direction and impact of CARE's work in KenyaYour responsibilities will include:Strategic Leadership: Designing and implementing organizational change...
-
Customer Care Agent
3 weeks ago
Nairobi, Nairobi Area, Kenya Mogo Finance Full timeWe offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO's efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.WHAT YOU WILL DO:Answer incoming calls and respond to customer's emails Enter customer...
-
Customer Experience Officer
3 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer care jobs in Kenya. Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position.The Customer Experience Officer position will be located at the Company's...
-
Customer Care Executive
2 months ago
Nairobi, Nairobi Area, Kenya M-Gas Full timeABOUT THE COMPANYM-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week.JOB SUMMARYRequirements:Bachelor's degree in any fieldPrevious experience in Customer Service is an added advantageCustomer Relationship ManagementSocial medial/digital knowledge SkillsExcellent communication and interpersonal...