![Kenya Forest Service (KFS)](https://media.trabajo.org/img/noimg.jpg)
Customer Care Assistant
1 month ago
Kenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act).
The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest resources for the socioeconomic development of the country and for connected purposes".
CUSTOMER CARE ASSISTANT - REF KFS/CCA/202- KFS GRADE POSITIONSEntry Requirements :
Certificate in public relations and customer care, hospitality management customer service from a recognized institution
Proficiency in Computer applications
Fulfils the requirements of chapter 6 of the constitution
Key Competencies and skills
Good Communication Skills
Basic IT literacy
Organization skills
Fluency in English language
Interpersonal skills
An officer at this level shall report to a senior officer
Duties and responsibilities
Record and confirm appointments.
Record visitor's personal details.
Sort officials and invited guests name tags.
Keep custody of visitors' identification documents.
Receive, direct and guide visitors to designated areas and offices.
Issuing visitors passes and badges.
Track visitors' movements.
Make seating arrangements
Tag VIP seats during corporate functions.
Mentoring and coaching
Promote public values and principles
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