Customer Care Assistant

1 month ago


Nairobi, Nairobi Area, Kenya Kenya Forest Service (KFS) Full time

Kenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act).

The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest resources for the socioeconomic development of the country and for connected purposes".

CUSTOMER CARE ASSISTANT - REF KFS/CCA/202- KFS GRADE POSITIONS

Entry Requirements :
Certificate in public relations and customer care, hospitality management customer service from a recognized institution
Proficiency in Computer applications
Fulfils the requirements of chapter 6 of the constitution

Key Competencies and skills

Good Communication Skills
Basic IT literacy
Organization skills
Fluency in English language
Interpersonal skills

An officer at this level shall report to a senior officer
Duties and responsibilities

Record and confirm appointments.
Record visitor's personal details.
Sort officials and invited guests name tags.
Keep custody of visitors' identification documents.
Receive, direct and guide visitors to designated areas and offices.
Issuing visitors passes and badges.
Track visitors' movements.
Make seating arrangements
Tag VIP seats during corporate functions.
Mentoring and coaching
Promote public values and principles

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