Software Application Support Specialist

1 week ago

Nairobi, Nairobi Area, Kenya Rainforest Alliance Full time

Position Summary

Are you ready to take your career to the next level? Join Rainforest Alliance as a Software Application Support Specialist and be part of a world-class team dedicated to driving innovation in the information technology industry.

At Rainforest Alliance, we believe in the potential of technology to bring about positive change. As a Specialist in Software Application Support, you will have the chance to work with innovative software applications and collaborate with a diverse group of skilled individuals. This role offers an excellent opportunity to make a significant impact and contribute to our ambitious mission of safeguarding the planet's most vulnerable ecosystems.

Responsibilities:

  • Manage one or more software applications, developing a deep technical understanding of its operation and become intermittently familiar with it
  • Develop a good understanding of how a modern software platform operates.
  • Successfully implement and maintain the software application, associated support processes and procedures to optimize efficiency
  • Compete in a fast-paced environment, multitasking effectively to meet strict deadlines
  • Support business and technical colleagues in identifying and prioritizing requested configuration changes, developing and managing the change back log
  • As appropriate, challenge change requests to ensure and maintain both the integrity and overall performance of the application
  • Develop a close working relationship with the application provider support and development teams
  • Work with internal product teams and technical leads to understand scope, timing and prioritization of product development activities that may impact the application


Requirements:

  • Bachelor's degree in Information Technology, or a related field, or equivalent experience
  • Demonstrated experience (3-5 year's) in various technical positions, ideally in a software development role
  • In-depth knowledge of information technology systems and applications
  • Solid analytical and problem-solving skills
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
  • Familiarity with environmental and sustainability issues is a plus

What sets Rainforest Alliance apart is our commitment to inclusion and collaboration. We strive to create a diverse and inclusive work environment where all employees feel valued, respected, and empowered to bring their authentic selves to work. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, gender, sexual orientation, disability, or age.

At Rainforest Alliance, we are dedicated to providing reasonable accommodations for individuals with disabilities. If you require any accommodations during the application process, please let us know and we will ensure that you have a fair and equitable opportunity to compete for this position.

Join us and be part of a team that is making a difference. Apply now to become our Software Application Support Specialist and contribute to our mission of building a sustainable future for our planet.

Job Level: 4

Salary: Commensurate with experience

Deadline: 28 June 2024

Notes: Only candidates authorized to work in Kenya will be considered.

If you have any questions about the job vacancy, please contact the HR department:

Who we are:
The Rainforest Alliance is creating a more sustainable world by using social and market forces to protect nature and improve the lives of farmers and forest communities. To achieve our mission, we partner with diverse allies around the world to drive positive change across global supply chains and in many of our most critically important natural landscapes.

Our alliance spans 70 countries and includes farmers and forest communities, companies, governments, civil society, and millions of individuals. Together we work to protect forests and biodiversity, take action on climate, and promote the rights and improve the livelihoods of rural people.

As an international nonprofit organization with more than 30 years of experience in sustainability transformation, we understand that the social and economic well-being of rural communities is tightly connected to ecosystem health. This knowledge has shaped our rigorous programs to advance sustainable land-use and commodity production.

At the Rainforest Alliance we combat climate change, protect forests and biodiversity, promote human rights, and improve livelihoods. The enormity of the social and environmental challenges we are facing requires working together in a broad alliance. This is why we bring farmers, forest communities, companies, and consumers together to change the way the world produces, sources, and consumes.

Why
To protect nature and improve lives it's becoming increasingly urgent that we approach the way we use our land and produce food and other products in more sustainable ways. For this to succeed we need to fundamentally change the way that businesses operate and source, and the choices we all make as consumers.

How
Our growing global alliance aims to transform our relationship with our natural resources and each other, to create a better future for people and nature together.

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.

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