Operations Manager- Westlands at

1 month ago


Nairobi, Nairobi Area, Kenya Brites Management Full time
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions.

Salary Range :
KSh 50,000 - KSh 100,000/month

DUTIES AND RESPONSIBILITIES.

Oversee and coordinate daily hotel operations to ensure a seamless guest experience

Identify opportunities for improving service delivery methods, client satisfaction and operating procedures; identify resource needs and implement these improvements.

Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
Assessing and reviewing customer satisfaction and service recovery process.
Support and work with all Head of Departments in all aspects of running this hotel.

Conduct regular operations meeting with all the HODs to discuss routine operation matters, departmental performance targets & guest feedback.

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.

Ensure compliance with all health and safety regulations, conducting regular inspections
Develop and maintain positive relationships with vendors, suppliers, and local businesses
Inspecting all departments for SOP implementation.
Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
Any other duties assigned.

KEY REQUIREMENTS, SKILLS & QUALIFICATIONS

Degree/ Diploma in a Business related course
4 years experience in Hotel Operations
Strong leadership and management skills
Excellent organizational and problem-solving abilities
Effective communication and interpersonal skills
Proficiency in hotel management software and Microsoft Office Suite

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