Current jobs related to Operations Manager - Nairobi, Nairobi Area - MAL Consultancy

  • Operations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Operations Manager - Events Manage all event operations, including event planning, delivery, logistics, and staffing requirements. Develop strategies to increase satisfaction levels among hirers, patrons, and suppliers. Assist with routine venue administration, human resource issues, budgets, and emergency procedures. Manage event security and contractors,...

  • People Operations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya DGB Group Full time

    As People Operations Manager at DGB Group, you will establish a seamless environment where every employee can perform at their best, contributing to the company's success and feeling fulfilled in their role. You will oversee employee records, administrative processes, onboarding, and employee career development, ensuring operational efficiency and compliance...

  • Procurement and Operations Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Procurement job vacancies in Kenya. About TechnoServe:Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe's work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of businesses and markets to create sustainable pathways out of poverty.The communities in which we...

  • Manager, Regional Finance and Operations

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    **Regional Finance and Operations Manager** **Summary:** Manage financial and operational aspects of CIVIC's East Africa offices, ensuring compliance with internal and donor policies, and providing support to the Regional Director. **About CIVIC** Center for Civilians in Conflict (CIVIC) is an international nonprofit organization working to improve...

  • Assistant Manager Bancassurance Operations

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

    Job Title: Insurance SpecialistCompany: Old Mutual KenyaJob Summary: Develop and implement strategies to generate revenue through specialist insurance classes, enhance distribution capacity, and manage a team to ensure business growth and high customer service standards.Job Description:Old Mutual Kenya is a leading provider of long-term savings, asset...

  • Assistant Manager Bancassurance Operations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

    Generate insurance business revenue through Bancassurance products, manage operations team, and ensure compliance with approved SOPs and credit policies. Key responsibilities include product knowledge creation, financial business development and reporting, people management, and compliance. Ideal candidate has 7+ years of insurance experience, professional...

  • Operations Director

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Inkomoko Full time

    Regional Operations Director sought to lead East Africa operations for a high-growth social enterprise, driving strategic growth, system development, and team management. Inkomoko is a social enterprise with a vision of thriving communities in Africa, where young people and refugees are engaged, and African solutions are unleashed to solve African...

  • Operations Coordinator

    1 week ago

    Nairobi, Nairobi Area, Kenya Sagan Full time

    Job Title: Global Talent CoordinatorCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Position...

  • Operations Accountant

    3 weeks ago

    Nairobi, Nairobi Area, Kenya ACCA Full time

    Lead Operational Finance Specialist responsible for providing strategic financial guidance and support to regional management, driving business growth and improvement initiatives. We're the world's most forward-thinking professional accountancy body, working to build the profession and make society fairer and more transparent. Our team has more than...

  • Operations Coordinator Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Sagan Full time

    Job Title: Operations CoordinatorSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.Job Overview:The Operations Coordinator...

  • Chief Operating Officer

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Center for International Forestry Research (CIFOR) Full time

    The Center for International Forestry Research (CIFOR) is a non-profit, scientific institution that conducts research on forest and landscape management around the world. We aim to improve human well-being, protect the environment, and increase equity through innovative research, capacity development, and stakeholder engagement. ...

  • Chief Operating Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Center for International Forestry Research (CIFOR) Full time

    Chief Operating Officer job description at CIFOR: responsible for operational excellence, strategic redesign, and talent management to deliver science into impactful action.CIFOR is a non-profit, scientific institution conducting research on forest and landscape management. We aim to improve human well-being, protect the environment, and increase equity.Main...

  • MS IT Chief Operating Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Ericsson Full time

    Job Summary: Ericsson seeks an IT Managed Services Chief Operating Officer to oversee BOS IT Managed Operations for a customer unit in Africa, responsible for contract execution, profitability, and customer satisfaction.Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. With over 1,000...

  • Analyst, Franchise Operations

    1 week ago

    Nairobi, Nairobi Area, Kenya The Coca-Cola Company Full time

    Job Summary: We're looking for an Operations Analyst to lead the design and implementation of market analytics solutions, driving innovation and growth through strategic thinking and fact-based insights.Key Responsibilities:Provides thought leadership and fact-based insights to identify and execute growth paths through business driver analysis and...

  • Analyst, Franchise Operations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya The Coca-Cola Company Full time

    The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.Analyst, Franchise OperationsPosition OverviewWe're looking for an Operations Analyst to lead the design and implementation of our market analytics...

  • Business Development and Operations Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya GLAFPOL Full time

    We are seeking a proactive and motivated individual to join our team as a Business Development and Operations Officer (Internship). This role offers an exciting opportunity to contribute to both business development and operational functions, playing a key role in advancing GLAFPOL's mission.About GLAFPOL: GLAFPOL is a research and analytical firm based in...

  • MS IT Chief Operating Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Ericsson Full time

    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.About this opportunity:Ericsson is looking for an IT Managed Services Chief Operating...

  • Payments Analyst – Treasury Back Office Operations

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Old Mutual Kenya Full time

    **Job Summary** Manage Treasury Operations in Nairobi, ensuring accurate and timely execution of transactions, customer queries, and settlement processes while adhering to SLAs, policies, and regulations. **Job Description** Old Mutual Kenya is a leading financial services provider in Nairobi, offering solutions in long-term savings, asset management, and...

  • Sales Operations Coordinator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Nathan HR Human Resources Full time

    Key Responsibilities:As a Sales Coordinator, you will collaborate with the sales team to gather client requirements and assist in preparing proposals, pricing strategies, and Statements of Work (SOW).You will assist in crafting presentations and documentation for prospective clients, ensuring alignment with staffing solutions. Additionally, you will act as a...

  • Senior Operations Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya international finance corporation Full time

    About the RoleInternational Finance Corporation (IFC) is seeking a Senior Operations Officer - Regional ESG Advisory Lead to manage advisory services for the Africa Region. The successful candidate will be responsible for delivering ESG advisory solutions through projects and programs across Africa.Key ResponsibilitiesContribute to the development of the...

Operations Manager

3 months ago

Nairobi, Nairobi Area, Kenya MAL Consultancy Full time

MAL Consultancy is a human resource solutions and services consulting company based in Kenya, providing strategic and operational support to align your people strategy to drive the achievement of your strategic business needs.

We pride in having expertise in a broad range of specialties in human resource management as strategic business partners.

JOB SUMMARY

This Operations Manager will be in charge of overseeing smooth and efficient operations, optimizing resources, and delivering value to customers while ensuring profitability and compliance with regulations.

S/he will be responsible for the warehousing, distribution, inventory management, clearing forwarding and team leadership of the operations function in Tanzania.

S/he will play a crucial role in overseeing all aspects of warehouse operations to ensure efficiency, accuracy, safety, and cost-effectiveness in the logistics chain of the Country office.

The Operations Manager will oversee all aspects of distribution, ensuring that goods are efficiently and effectively distributed to customers while optimizing cost and maintaining high levels of customer satisfaction.

S/he will oversee the efficient movement of goods from suppliers or manufacturers to customers or retail outlets. The Operations Manager will also facilitate trade by managing the complexities of customs clearance and logistics operations.

S/he will have strong organizational skills, attention to detail, and the ability to effectively manage relationships with various stakeholders in the supply chain.

DUTIES & RESPONSIBILITIES
Strategic Planning

Develop warehousing distribution inventory management and operations strategies to optimize the supply chain and meet customer requirements.
Align operational plans with overall business/country objectives and growth targets

Inventory Management

Monitoring inventory levels, conduct regular stock counts, and implement strategies to minimize stock discrepancies
Ensure optimal stock levels to meet operational needs while minimizing storage costs
Implement and maintain systems for organizing inventory and optimizing picking routes.

Warehousing

Oversee the receipt, inspection, storage, and dispatch of goods to and from the warehouse
Coordinate logistics activities including transportation, warehousing, and distribution.
Ensure accurate picking, packing, and shipping of orders to customers or other destinations
Implement and maintain quality control standards to ensure products meet specifications
Optimize warehouse layout for efficient space utilization and streamlined workflow.

Safety and Security

Ensuring compliance with health and safety regulations and promoting a safe working environment
Implement security measures to protect warehouse assets and inventory from theft or damage

Team Leadership

Supervise operations staff, including hiring, training, scheduling, and performance management.
Promote a positive work culture and motivate team members to achieve operational goals
Provide training and development opportunities to enhance team skills and capabilities.

Operational Excellence & Quality Control

Negotiate contracts with suppliers and carriers to ensure competitive rates and service levels
Monitor the performance of suppliers and carriers and address any issues that arise
Identifying opportunities for process improvement and implement changes to enhance operations efficiency and productivity
Utilize warehouse management systems (WMS) and other technology to improve operations and tracking capabilities
Implement continuous improvement initiatives to streamline distribution processes and enhance efficiency
Implementing and maintaining quality control processes to ensure products meet quality standards
Address quality issues and coordinate with suppliers and internal teams for resolution
Manage customs clearance processes for imported and exported goods
Coordinate logistics activities related to transportation and distribution of goods
Arrange transportation and warehousing as per customer requirements
Stay informed about changes in customs regulations, industry trends and best practices in distribution and logistics.

Customer Service

Liaising with customers and other departments to ensure timely and accurate order fulfillment and resolve any issues
Identify opportunities for cross selling and upselling to drive revenues and customer retention upwards
Establish the operations NPS and customer satisfaction index and ensure achievement of the same
Drive adherence to laid out customer service policies, procedures and service level agreements
Providing excellent customer service by addressing inquiries and resolving issues related to shipping and customs clearance
Building and maintaining strong relationships with clients and service providers
Monitor customer interactions with systems and technologies provided and ensure sensitization and capacitation as required
Communicate with suppliers and clients to coordinate shipment details and resolve logistics issues
Providing updates on shipment status and expected delivery times.

Budget & Cost Management

Assist in the development of annual budgets and manage expenditures within budgetary constraints
Monitor operations expenditure and implement cost-saving initiatives where possible
Manage costs associated with customs clearance, transportation, and warehousing
Negotiate rates with service providers to optimize costs and maintain profitability.

Risk Management

Identify potential risks in the operations processes of warehouse distribution, C&F and inventory management and implement risk mitigation strategies
Ensure compliance with regulatory requirements related to warehousing transportation customs, distribution and safety

Regulatory Compliance & Ethics

Ensuring adherence to all relevant regulatory requirements, such as transportation, safety, and environmental standards
Ensure adherence to set policies and regulations to reduce risk and mitigate penalties and or negative occurrences within country operations
Upholding integrity in all dealings with customs authorities, clients, and suppliers.

Reporting and Documentation

Maintain accurate records of inventory, transactions, and all operations activities
Generate regular operations reports on warehouse performance, distribution, inventory levels, and other relevant metrics for management review.
Oversee the preparation and processing of shipping documentation, including invoices, packing lists, and customs declarations
Ensure accuracy and completeness of all documentation to facilitate smooth clearance.

Any other duties as required.
SKILS & COMPETENCIES REQUIRED

A Bachelor's Degree in Supply Chain, Finance, Economics, Commerce or Business Administration and Management
7 years' relevant work experience in logistics, transport or supply chain management, 5 years of which must be in managing operations teams in a busy and highly commercial logistics business
Certification in Supply Chain Management and planning from a recognized institution
Deep understanding of logistics principles, supply chain networks, and transportation modes
Ability to optimize logistics operations, manage inventory, and coordinate the movement of goods efficiently
Strong leaderships skills with ability to lead and motivate teams to achieve operational goals
Good analytical skills with ability to analyze complex logistics issues and propose effective solutions
Excellent decision-making skills with ability to quickly resolve operational challenges
Strong communicator with excellent negotiation skills
Strong cost management skills with the ability to manage budgets, forecast costs, and optimize spending in logistics operations
Customer and partnerships focused with strong customer and partner relationship management ability
Familiarity with logistics management software, transportation management systems (TMS), and ERP systems with strong data analytics skills
Understanding of international trade regulations, customs procedures, and compliance requirements
Skills in planning and organizing logistics projects, ensuring deadlines are met and resources are allocated effectively
Ability to identify and mitigate risks associated with logistics operations
Resilient, adaptable and an innovative thinker with a high level of learning agility.