See more Collapse

Travel Designer DMC Kenya at

2 months ago

Nairobi, Nairobi Area, Kenya Wilderness Full time
We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion.

We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments.


PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.

Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

This position is based in Nairobi.
Detailed Responsibilities

Develop Relationships with Agents

Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.

Continuous communication and excellent service delivery to agents at all times with turnaround times of responding to quotes within 24 hours.

Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).

General

Keep Agents' booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.

Keep updated with all Wilderness Safaris (WS) and 3rd party product (AP), as well as technology updates.

Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life changing journeys for guests.

Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.

Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.

(East Africa specific)
Keep apprised of company policies, procedures and system updates.

Quoting bookings - Design, develop and plan guests' Journeys

Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.

Stipulate and utilize applicable specials in the WW and make appropriate notes as required as per AP's systems and procedures.

For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey.

Work with the Yield team on maximizing out bed nights and margin per booking.
Understand the agents/guests needs in each booking, if email does not help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.

Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.

Follow up on daily WISH/WW expiry reports with Agents ensuring no bookings are auto released and bookings are managed effectively.

Maintain booking file (electronically) incl.

Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents can by uploaded to the WW by the Operations Specialist.

Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP's per booking.

Confirm Bookings in accordance with Company procedures

Once an agent confirms a booking in writing, a deposit invoice is to be sent and booking handed over to the Operations Specialist to action - Once payment is receipted, confirm all services required and to cancel those services not needed in the system and relevant AP provider.

Create the automated deposit invoice timeously including all services that are confirmed and need to be delivered in accordance to the agents agreed T&Cs, ensure bookings are not exposed on the TFS reports.

As per WW booking process hand over to Ops specialist assigning the fil with already updated details like names, all supplier documents and confirmation to agent uploaded.

Credit card payments - ensure that the links from the finance team are correct and send onto the Agent.

All information to be sent to the Operations team to follow up and finalize the payment with finance. All debt collection main responsibility sits with the TD, Ops specialists to assist in chasing only

Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking.

Process any additional changes/updates after confirmation to the itinerary.
All bookings need to be recalculated to ensure the VAT is correct when doing the final invoice.

Identify and obtain all relevant information for passing a credit note as required and authorized with Reservations Operations Manager.

Ensuring this been applied correctly.
Confirm that all services not required have been cancelled by the Operations Specialist prior to invoicing final invoice.

Highlight all VIP guests to the relevant Managers (reservations and sales) once qualified and advise on reasoning for VIP status.

All required travel information to be obtained from the Agent and sent to the Operations Specialist e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent.

Review guest travel docs completed in conjunction with the operations team support and ensure details are correct prior to sending out to the agent.


CANDIDATE PROFILE

Qualification:
Diploma in Travel & Tourism/Hospitality
KCSE– with maths (minimum standard grade or above)

Experience:

4-5 years' experience at a Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of Tour Plan or similar booking/operating system.
General product knowledge on East Africa, Southen Africa will be an added advantage.
Personal or educational travel experience advantageous.
Excellent attention to detail.

Skills:
Excellent communication skills both written and oral, in English.
Foreign language skills advantageous

Personal Abilities:
Creative, organized and good communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritize demands. Team worker and ability to interface with various departments. Good follow up skills. Consistent approach to quality of output, service and result orientated. Good administrator and professional in all dealings. Dedicated to customer satisfaction and wanting to "go the extra mile". Self-starter with high energy levels.

Interests:
A passion for wildlife and a commitment to sustainability and conservation

We have other current jobs related to this field that you can find below

  • Senior Inbound Safari Designer Specialist

    1 month ago

    Nairobi, Nairobi Area, Kenya MSVL Group Full time

    ABOUT THE COMPANYWe are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements &...

  • Travel Assistant at

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations Support Services DescriptionManage and implement administrative and support services to various United Nations organizations in Kenya.Provide travel and shipment authorizations by reviewing and approving requests.Verify travel invoices, calculate expenses, and reconcile travel reports.Review and approve travel requests for other UN offices.Act...

  • Travel Assistant at

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Senior Travel Assistant at

    1 week ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Travel Advisor

    1 week ago

    Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.SummaryReporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling...

  • Traveling agents

    2 days ago

    Nairobi, Nairobi Area, Kenya SHIFT PROJECT KENYA Full time 24,000 - 35,000 per month

    Travel Agents NeededWe are looking for dedicated travel agents to assist with coordinating a range of travel arrangements. Responsibilities include:Overseeing transportation and lodging for local and international clients.Providing exceptional service to VIP clients from the USA.Working closely with our team to ensure seamless travel experiences.Candidates...

  • Travel Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Complete Solutions Insurance Brokers Limited Full time

    Complete Solutions Insurance (CSI) Brokers Ltd is "Your 1 Stop Insurance Solution" for all your Insurance needs.Job briefWe are looking for a passionate Travel Agent who will cooperate with clients to determine their travel needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations based on their needs...

  • Travel Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Alliance for a Green Revolution in Africa (AGRA) Full time

    AGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain access to rapidly growing agriculture markets.\SummaryWe are looking for people...

  • Tours and Travel Consultant at

    1 month ago

    Nairobi, Nairobi Area, Kenya Cytonn Investments Full time

    Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African...

  • travel assistant

    1 month ago

    Nairobi, Nairobi Area, Kenya UN - United Nations Full time

    Org. Setting and ReportingThe United Nations Office at Nairobi (UNON) serves as the HQ in Africa, with the Director-General of UNON representing the Secretary-General in Kenya.UNON supports various UN programs globally, including UNEP, UN-Habitat, and RCS, by offering administrative, security, conference, and information services in Kenya.This job is based...

  • Business Travel Consultant at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.Key Responsibilities Manage clients' travel needs from initial inquiry to completion via phone or email....

  • Business Travel Consultant at

    1 month ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.Key Responsibilities Manage clients' travel needs from initial inquiry to completion via phone or email....

  • UI/UX Designer

    1 month ago

    Nairobi, Nairobi Area, Kenya Tripitaca Full time

    Role DescriptionThis is a full-time on-site role for a UI/UX Designer at Tripitaca. The UI/UX Designer will be responsible for creating and designing mockups, visual design, and prototyping. The UI/UX Designer will also be responsible for user experience design (UED) as it relates to Tripitaca's travel business management services.ResponsibilitiesFacilitate...

  • UI/UX Designer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Tripitaca Full time

    Role DescriptionThis is a full-time on-site role for a UI/UX Designer at Tripitaca. The UI/UX Designer will be responsible for creating and designing mockups, visual design, and prototyping. The UI/UX Designer will also be responsible for user experience design (UED) as it relates to Tripitaca's travel business management services.ResponsibilitiesFacilitate...

  • Tours and Travel Consultant Job

    1 month ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    Monthly Salary: Ksh 20,000 + CommissionCompany Overview:Our client is a premier provider of safari experiences, dedicated to delivering exceptional travel adventures across various destinations in Africa. They are committed to offering personalized services that cater to the diverse needs and preferences of their clients.Position Overview:As a Tour...

  • Travel and Tour Coordinator and Office Administrator at

    1 month ago

    Nairobi, Nairobi Area, Kenya Oloropa Safaris Full time

    At Olo-ROPA, we are passionate about providing unique and immersive safari experiences that showcase the beauty and diversity of Africa. With years of experience in the travel industry, our team is dedicated to crafting tailor-made journeys that exceed your expectationsSummaryAre you looking to be part of a dynamic team that is passionate about making a...

  • Travel and Tour Coordinator and Office Administrator at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Oloropa Safaris Full time

    At Olo-ROPA, we are passionate about providing unique and immersive safari experiences that showcase the beauty and diversity of Africa. With years of experience in the travel industry, our team is dedicated to crafting tailor-made journeys that exceed your expectationsSummaryAre you looking to be part of a dynamic team that is passionate about making a...

  • Web Designer at

    3 months ago

    Nairobi, Nairobi Area, Kenya Yellow Pages Kenya Full time

    Yellow Pages Kenya is a full-service digital agency providing print, online and digital servicesSummaryThis is a full-time on-site role for a Web Designer located in Nairobi County, Kenya. The Web Designer will be responsible for creating website layouts, user interfaces, and graphical elements, as well as ensuring designs are responsive and compatible with...

  • Graphic Designer at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Kenya Yearbook Full time

    The Kenya Yearbook Editorial Board is a State Corporation under the Ministry of Information, Communications and Technology whose mandate is to enhance Government communications as well as produce publications that highlight developments in all sectors.VACANCY No. KYEB/07/2024Graphic Designer will be responsible to Senior Graphic Designer.Responsibilities...

  • Graphic Designer at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Kenya Yearbook Full time

    The Kenya Yearbook Editorial Board is a State Corporation under the Ministry of Information, Communications and Technology whose mandate is to enhance Government communications as well as produce publications that highlight developments in all sectors.VACANCY No. KYEB/07/2024Graphic Designer will be responsible to Senior Graphic Designer.Responsibilities...