Information Technology

5 days ago

Nairobi, Nairobi Area, Kenya CrossBoundary Full time

CrossBoundary is a mission driven investment firm committed to unlocking the power of capital to make a strong return while creating a lasting difference in frontier markets.

Summary

The CrossBoundary team is recruiting a full-time IT Systems Engineer to join our IT team.

We are seeking a resourceful, innovative, and creative problem-solver to implement solutions in response to the firm's growing technology needs.

In this role, your main responsibilities will be holistic endpoint management and the development of automation to improve the IT processes.

You will also work with security solutions, manage cloud-based identity directories, and serve as an Intune expert. Your responsibilities will include interfacing with vendors and internal teams to create and optimize workflows.

The IT Systems Engineer will report to the IT Manager and work closely with the CrossBoundary Group and firm leadership to implement the firm's objectives.

Who You Are

Excellence:
You demonstrate and maintain the highest personal standards, continually pursuing opportunities for improvement. You are not afraid to get your hands dirty to untangle a complex issue.

Bias to Action:
You are proactive and self-motivated. You can work independently and make informed decisions in a fast-paced environment.

Integrity:
You set your standards above the minimum required for compliance where necessary to deliver an excellent project. Creative, upholds ethical standards and values.

Collaborative:
You are eager and willing to work with other colleagues and external parties to consistently deliver excellent work.

Deliberate:

You are straightforward and known for choosing the simple, robust solution where more complicated approaches would deliver the same results.

Your colleagues praise you for translating complex inputs into a plan of action.

Primary Responsibilities

Configuration, Deployment, and Management:

You will configure, deploy, and manage Intune policies, profiles, applications, and compliance settings to enforce security standards and regulatory requirements across all our devices.


Script Development and Automation:

You will develop custom scripts and automation solutions using PowerShell or other scripting languages to streamline Intune deployment and Microsoft 365 management tasks.


Troubleshooting:
You will troubleshoot and resolve issues related to device enrollment, synchronization, and management. You will also interface, as needed, with third-party vendors and contractors to implement and support technology systems.

Platform Support:

You will support platform software upgrades, workstation patching/compliance, and application delivery across Windows, Mac, iOS, and Android operating systems.

You will develop and maintain standardized Windows and MacOS deployment images.

Security and Monitoring:

You will work with the security engineer and monitoring solutions to identify and respond to security incidents, performance issues, and vulnerabilities, and mitigate risks.

Cloud Directory and SSO Services: You will analyze, design, and support a highly complex, enterprise-level cloud directory and Single Sign-On services in a cloud-hosted environment.


Identity Management:
You will manage enterprise cloud-based identity directories including Microsoft Entra ID (Azure Active Directory).

Subject Matter Expertise:

You will serve as a subject matter expert on Intune technologies, providing guidance and recommendations for continuous improvement for endpoint administration to stakeholders.


Workflow Creation:
You will create workflows using tools such as Power Apps and Power Automate. You will also collaborate with cross-functional teams to identify automation opportunities and implement solutions.

Documentation and Reporting:
You will create and maintain accurate documentation of configurations, integrations, troubleshooting steps, and issue resolution procedures.

You will generate regular reports to track key metrics, such as device compliance, security incidents, and performance trends, and communicate them with leadership.

Required Qualifications
The ideal candidate will have the following skills and qualifications:

Bachelor's degree in computer science, information technology, electrical engineering, or related discipline is required.

A minimum of 5 years of technical experience in Microsoft 365, MacOS, and related platforms with at least 3 years of proven practical experience in designing and implementing Intune solutions.

Relevant Microsoft 365 certifications and certifications related to Intune (such as Modern Desktop Administrator Associate, and Microsoft Endpoint Configuration Manager).

In-depth knowledge of Azure Active Directory, Conditional Access, MDM, Microsoft 365 Services, Microsoft Defender, PowerShell, and Power Automate
Practical experience in endpoint management technology particularly Microsoft Intune, Windows Autopilot, Apple Business Manager, and Android Enterprise
Experience working/supporting MDM and Endpoint Management for enterprise customers.

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