Call Centre Assistant

2 days ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Customer service jobs in Nairobi

Introduction

Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Read>>Resume And CV: Tips for Crafting the Right Document

Job Summary

The successful candidate will foster a close working relationship between AKUHN and Calltronix staff in the Call Centre.

Responsibilities

  • To act as a facilitator to general healthcare queries;

  • Anticipate escalation and take over calls when needed;

  • Provide information on destination to route calls with specific inquiries;

  • Provide guidance and feedback;

  • Answer questions from the customer service agents and telephone operators;

  • Provide solutions and/or alternatives;

  • Identify customer service agent's and telephone operator's needs; and

  • Improve knowledge and performance level.

    Read>>PSC Interview Questions: 5 Tips to Help You Excel

    Requirements

    • At least a Diploma in Health Care or related fields;

    • 2 years' experience in telephone switchboard operations in a major company or telecommunications organization;

    • Experience as call centre liaison;

    • Experience in customer service is essential;

    • Tech-savvy with knowledge of telephone equipment and relevant computer programs;

    • Knowledge of performance evaluation procedures;

    • Outstanding communication and negotiation abilities;

    • A results-oriented approach; and

    • Ability to work under pressure.

      Click Here To Apply


  • Call Centre Intern

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Standard Investment Bank Full time

    Standard Investment Bank (SIB) is one of Kenya's foremost financial services firm. We offer the market a single point of entry for Investment Banking, Investment Management, Securities Trading and Corporate Finance.Job Overview: To cater for our Muslim clients and other ethical investors, Standard Investment Bank through its Islamic Investment Banking...


  • Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.REFNO:QA-CC SummaryThe Call Center Quality Analyst is responsible for assessing the quality of performance...


  • Nairobi, Nairobi Area, Kenya Ideon Limited Full time

    At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.SummaryThe Call Centre Supervisor...


  • Nairobi, Nairobi Area, Kenya Kutuma Kenya Limited Full time

    We believe in the power of technology to change the way we live, and we're committed to helping you use it. We are a team of logistics and delivery experts with a passion for innovation, who have been working to make logistics easier for retailers and restaurants across KenyaKey Responsibilities:Customer Interaction: Answer all incoming calls promptly and...


  • Nairobi, Nairobi Area, Kenya I&M Bank Full time

    ABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYKEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIESSkills and CompetenciesCustomer CentricityOut the box thinking/ continuously...


  • Nairobi, Nairobi Area, Kenya I&M Bank Full time

    Quality Assurance Specialist Quality Assurance Specialist I&M Bank is a leading financial institution with a rich heritage in banking. We are seeking a highly skilled Quality Assurance Specialist to join our team. About the Role The Quality Assurance Specialist will be responsible for ensuring that our Contact Centre representatives adhere to Bank...


  • Nairobi, Nairobi Area, Kenya I&M Bank Full time

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.PURPOSE:The Quality Assurance function is responsible for ensuring the Contact Centre representatives are adhering to Bank Standards, Procedures and Policies while offering the...

  • Outbound Calls

    2 months ago


    Nairobi, Nairobi Area, Kenya EasyElimu Educational Services Full time

    Easy Elimu is the biggest online revision resource for Kenyan Schools.SummaryWe are seeking a dynamic and motivated Outbound-Calls Customer Service Representative to join our team. The ideal candidate will have experience working in a call center environment and proficiency in using CRM systems. You will be responsible for making outbound calls to our...


  • Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    ABOUT THE COMPANYThe World Agroforestry Centre (ICRAF) is a CGIAR Consortium Research Centre that aims at rural transformation throughout the tropics as smallholder households increase their use of trees in agricultural landscapes to improve their food security, nutrition security, income, health, shelter, social cohesion, energy resources and environmental...

  • Training Assistant at

    1 month ago


    Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.REFNO:CSE-CC The primary tasks, duties, and responsibilities of the Training Assistant are. Design, lead,...


  • Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.OverviewThe Administrative Assistant will facilitate the efficient operation of the Dryland Crops Program by providing...

  • Supervisor at

    1 month ago


    Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.REFNO:Sup-CC Reports to: Head of OperationsJob Summary The customer service team leader position is...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Administrative Assistant Aga Khan University (AKU) is a leading international institution dedicated to excellence and change. We are seeking a highly skilled and organized Administrative Assistant to join our team at the Centre for Innovation in Medical Education (CIME) in Nairobi, Kenya. About the Centre for Innovation in Medical Education The Centre...


  • Nairobi, Nairobi Area, Kenya Britam Full time

    ABOUT THE COMPANYBritam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance,...


  • Nairobi, Nairobi Area, Kenya Sunculture Full time

    ABOUT THE COMPANYSunCulture is always looking for people who are as passionate as we are about renewable energy, agriculture and impacting people's livesJOB SUMMARYThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the...


  • Nairobi, Nairobi Area, Kenya SunCulture Kenya Ltd Full time

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the roleThe Call Center Quality...


  • Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    ABOUT THE COMPANYThe World Agroforestry Centre (ICRAF) is a CGIAR Consortium Research Centre that aims at rural transformation throughout the tropics as smallholder households increase their use of trees in agricultural landscapes to improve their food security, nutrition security, income, health, shelter, social cohesion, energy resources and environmental...


  • Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    ABOUT THE COMPANYThe World Agroforestry Centre (ICRAF) is a CGIAR Consortium Research Centre that aims at rural transformation throughout the tropics as smallholder households increase their use of trees in agricultural landscapes to improve their food security, nutrition security, income, health, shelter, social cohesion, energy resources and environmental...


  • Nairobi, Nairobi Area, Kenya World Agroforestry Centre (ICRAF) Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves.OverviewThe position aims to enable effective implementation of integrated restoration livelihood and carbon projects in...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. Gross Salary: 50-60k,Our client is an international tech company with a growing footprint in Africa that provides financing solutions to Agribusinesses. They are seeking to hire a Contact Centre Sales Agent who will be responsible for providing excellent customer service to clients through multiple channels. You will assist...