Training Assistant at

1 month ago

Nairobi, Nairobi Area, Kenya Calltronix Contact & Training Centre Full time

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.


REFNO:
CSE-CC
The primary tasks, duties, and responsibilities of the Training Assistant are.

Design, lead, and execute effective learning programs and talent development strategies across the company.
Pilot the development of management training programs for the organization.
Create a culture of continuous development and monitor and evaluate the effectiveness of the training programs.
Utilize available resources to organize, develop, and prioritize learning plans and curricula that align with organizational strategic priorities.
Provide regular reports on learning impact in the organization.
Responsible for managing the overall performance of new and ongoing development initiatives and training programs.

Manage skills training for individuals and groups to ensure all employees are keeping up to date with required skills.

Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones.

Maintain and improve employees' job skills to prepare them for greater responsibilities requiring advanced skills.
Build/update a training portal and learning management systems (LMS).

Desirable Skills & Qualifications:
Degree in Business Administration or any related field
2-3 years' work experience as a Training Assistant is desirable.
Excellent communication and interpersonal skills

He/she must be highly motivated, well organized, detail-oriented, creative and innovative, and possess good time management and multitasking skills.

Strong presentation & articulation skills
Team player, high on execution and strategy
Commitment to further training / continuous learning and development
A strong understanding of Contact Centre best practices

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