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Incentives, Meetings

3 months ago

Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts.

The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high.


What you will be doing:
Reporting to the Incentives, Conventions & Meetings Manager, or her designate, responsibilities and essential job functions include but are not limited to the following:

Maintaining and improving the hotels catering business as well as any other market segment assigned.
Maintaining existing relationship with clients as well as solicit new business to achieve sales' targets.

To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business.

To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel.

Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.

Consistently offers professional, engaging and friendly service

Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).

This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.

Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).

Handle any other department issues related to groups (follow up on prepayment, routing, vouchers...)
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
Manage Group payments, cancellations, rooming lists and terms and conditions.
Maintains a precise filing system for all Group reservations and correspondence.

Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).

Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
Handle guest complaints and enquiries in an efficient and professional manner and ensure the ICME Manager is informed of any guest feedback

Qualifications

Your experience and skills include:
Previous sales or F&B experience is preferred
Computer literate in Microsoft Window applications and or relevant computer applications required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Highly passionate and energetic coordinator willing to evolve in an innovative, fun, and fast paced environment.
Previous experience is an asset
2-3 years' experience in Hotel Sales
At least a degree in Hotel Management or Hospitality Management