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Market Support Executive
5 days ago
ABOUT THE COMPANY
Kenya Airways is the Africa's Leading Airline-Business in the World.
JOB SUMMARY
Job RequirementsUniversity degree in Business Related FieldFluent in EnglishKnowledge of Revenue Management and Pricing principalsTicketing and Sales backgroundAltea, Amadeus, Monet, DelorianPC skills (Excel/Word)MI & Reporting tools knowledge3 years airline experience in a commercial environmentExperience in the airline business
RESPONSIBILITIES
Identifying and offering support to Sales team to ensure all opportunities are capturedSupports to implementing Commercial Policies and Sales ExcellenceMonitoring impact of market activities – Return on investmentsRecommends and monitors all Sales Incentives/promotions to gain positive results in terms of revenues and market shareMonitors market developments and take the appropriate action in order to maintain and/or grow the market share.Provides an accurate and timely POS forecast, focusing on demand, yield and Local market trends.Provides early and proactive signaling of changing trends, patterns, calendar of events and market circumstancesOpportunity signaling towards sales regarding low-load flights and providing competitor analyses.Professional and persuasive communication internally and with Revenue Management in liaison with the Field Pricer.Perform regular review of Business Results, Forward Bookings, Segments &Distribution strategy and other relevant MI on assigned markets & routesEnsures a timely delivery of the commercial reports - sales weekly Area report, Monthly Reports, Quarterly reportAchieve budgeted revenue target including ancillary sales.Provide contract support and expertise to contracted agents to maximize revenue.Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.Process and Maintain non-IATA agent portfolio, COMM-flex and Waiver Management.Provide support to SA sales with Trade support, trade exhibitions and eventsHandle personalized bookings and reservations from Key customers as referenced by Regional Manager and other KQ leadership.
REQUIRED SKILLS
Sales performance tracking and reporting, Sales strategy, Marketing
REQUIRED EDUCATION
Bachelor's degree
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