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Customer Care Executive

3 months ago

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iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.


SUMMARY


ISON Xperiences Kenya has vacancy for experienced Customer Care Executives (OFFSHORE) to deliver exceptional customer care and technical resolution support.

The primary focus of the Customer Care Executive (OFFSHORE) will be to assist; trouble shoot; and resolve customer queries.
KNOWLEDGE, SKILLS AND ABILITIES

Minimum of a technical degree from a recognized university e.g. computer science, engineering.
At least one (1) year prior experience as a customer care executive in technical resolution support role.
Must have proven technical trouble-resolution skills within a contact center or similar job experience.
Excellent spoken and written English (C1 level of English proficiency).

Possess excellent listening skills; use of appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate technical solutions.

Must have good typing speed and computer skills, particularly with regard to Microsoft office applications.
Experience in voice and digital channels (e.g. email, chat, SMS).
Strong problem solving and analytical skills.
A passion for customer care.

WORK CONDITIONS
Ability to work night shift including weekends and public holidays
To reside along Waiyaki way (e.g. Mountain View, Uthiru, Kinoo), to facilitate ease of night shift transport arrangements.
Would be required to undergo periodic occupational related medical examination in line with OSHA regulations.