Customer Support Regional Lead at

1 month ago


Nairobi, Nairobi Area, Kenya Bolt Full time

Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter-sharing services. The company's mission is to make urban travel easier, quicker, and more reliable.

Customer Support Regional Lead
  • QualificationBA/BSc/HND

We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let's build cities for people, not cars together

Your daily adventures will include:

  • Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
  • Providing customer experience feedback to the business so we can improve our products and services
  • Solving customer issues and making it feel easy so customers continue to use our products and services
  • Offering cost-efficiency – giving us financial credibility
  • Delivering high levels of stakeholder engagement – giving us the credibility to influence the customer experience
  • Lead a team of Senior Team Leads
  • Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
  • Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
  • Contribute to your peer's success through collaboration, creativity, and giving critical constructive feedback
  • Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
  • Ensure your people are highly engaged
  • Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt's success
  • Drive a diverse and inclusive environment to ensure all of your people know their opinions matter

We are looking for:

  • Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
  • Intelligence – our leaders are able to learn and solve new problems – they can troubleshoot logically, create scalable and repeatable processes
  • Integrity – our leaders are respectful, ethical, and trustworthy
  • Empathy – our leaders can relate to our Customers and their colleagues, they seek to understand different views
  • Coach-ability – our leaders actively seek out, listen to and act on constructive feedback
  • Team players – our leaders collaborate openly and contribute to each other's success
  • Humility – our leaders don't need to be the smartest in the room, or be right – they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
  • Growth mindset – our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders
Method of ApplicationInterested and qualified? Go to Bolt on to apply
  • Customer Support

    1 month ago


    Nairobi, Nairobi Area, Kenya Odoo Full time

    Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners networkAbout the Role This role will oversee the operations of the Customer...


  • Nairobi, Nairobi Area, Kenya PYCS Full time

    Pycs are a technology team with a strong background in financial systems and seek to resolve recurrent problems that financial institutions face with our solutions.Role Purpose:The System Support Engineering Lead is pivotal in maintaining operational excellence, ensuring system reliability, and providing outstanding support to our global clientele. This role...

  • Customer Support

    1 month ago


    Nairobi, Nairobi Area, Kenya Fresh Life Full time

    Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya.About the RoleThis job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to...


  • Nairobi, Nairobi Area, Kenya Ecosafi Full time

    Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoalSummaryAs the Customer Experience Lead you will be responsible for...


  • Nairobi, Nairobi Area, Kenya Ecosafi Full time

    Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal.SummaryWe are seeking a dynamic and results-oriented Sales Manager to...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers...


  • Nairobi, Nairobi Area, Kenya One Acre Fund Full time

    About The Role: You will be responsible for leading the Learning and Development (L&D) team's programs designed to develop managers at One Acre Fund. Reporting to the Global L&D Lead, you will manage a team of 1-2 direct reports. Responsibilities: Strategy & Program Management: Set the training strategy to enhance manager quality. Develop efficient and...


  • Nairobi, Nairobi Area, Kenya International Union for Conservation of Nature Full time

    The International Union for Conservation of Nature (IUCN) is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.MAJOR...


  • Nairobi, Nairobi Area, Kenya International Union for Conservation of Nature (IUCN) Full time

    ABOUT THE COMPANYThe International Union for Conservation of Nature (IUCN) is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together.JOB...


  • Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.SUMMARYReporting to the...


  • Nairobi, Nairobi Area, Kenya International Union for Conservation of Nature Full time

    JOB DESCRIPTIONMAJOR RESPONSIBILITIES:The Regional Office Driver is responsible for providing driving and chauffeur duties to assigned staff/guests of IUCN Regional Office. S/he ensures the highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The Regional Office Driver also demonstrates...


  • Nairobi, Nairobi Area, Kenya Flemish Association for Development Cooperation and Technical Assistance (VVOB) Full time

    Vision Quality education is the foundation for development. VVOB contributes to an equitable world in which governments are capacitated to respect, protect and fulfil the right to quality education for every learner, without any form of discriminationResponsibilities of the Technical Lead As technical lead of VVOB's Gender initiative in the Regional Facility...


  • Nairobi, Nairobi Area, Kenya Bolt Full time

    Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company's mission is to make urban travel easier, quicker and more reliableAbout The RoleYou will enable and help grow a portfolio of strategic initiatives across the Rides vertical. Your ability to understand specific...


  • Nairobi, Nairobi Area, Kenya Bolt Full time

    Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company's mission is to make urban travel easier, quicker and more reliableAbout the roleYou will enable and help grow a portfolio of strategic initiatives across the Rides vertical. Your ability to understand specific...


  • Nairobi, Nairobi Area, Kenya World Bank Group Full time

    ABOUT THE COMPANYnon profitJOB SUMMARYSelection CriteriaMaster's Degree or equivalent advanced degree in Real Estate, Architectural, Facilities Management, Project Management, Engineering, or similar closely related field with a minimum of at least 8 years in a corporate setting, including at international locations and in emerging markets. Strong diplomatic...


  • Nairobi, Nairobi Area, Kenya World Bank Group Full time

    The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group.Key ResponsibilitiesClient Engagement: Advise Regional/Country Office Management in all real estate, property...


  • Nairobi, Nairobi Area, Kenya International Rescue Committee (IRC) Full time

    The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.Summary:Over the past years, the IRC has deployed an Enterprise Resource Planning tool built on Microsoft Dynamics 365 F&O, called Integra. As deployments conclude, the team involved is transitioning structure to focus on adoption and...


  • Nairobi, Nairobi Area, Kenya Pharo Ventures Kenya Limited Full time

    The Pharo Foundation is a private foundation based in the United Kingdom and established in 2011. Committed to the development of Africa, the Foundation has been supporting projects in the Horn of Africa since its establishment.Opportunity We are seeking an experienced Regional Finance Lead to manage all components of financial management, reporting,...


  • Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time

    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.SummaryWe are pleased to...

  • Senior Manager

    1 day ago


    Nairobi, Nairobi Area, Kenya Smart Regional Consultants (SRC) Full time

    Smart Regional Consultants (SRC) is a well-known consulting firm in Kenya specializing in business support and advisory services. With a strong focus on supporting smallholder farmers across different agricultural value chains, SRC has developed a comprehensive approach to working with SMEs.Our consultancy methodology involves personalized coaching and...