Senior Complaints and Investigations Officer at
3 months ago
Job Purpose
This position is responsible for the implementation of the organization's complaints strategy and to process complaints on human rights violations that falls within the Mandate of the Commission.
The position focuses on the work of complaints' division.Operational responsibilities
Implements complaints processing systems for efficient and effective management of human rights complaints.
Reviews research and preliminary investigations' reports on alleged human rights violations and assesses if the complaint warrants further investigations.
Undertakes investigations (including Rapid Response Missions and other investigations) of human rights violations, under the guidance of head of investigations, towards prompt resolution of human rights complaints.
Reviews the received complaints and refers those outside the mandate of the Commission to appropriate agencies for resolution and promotion of Commission's complaints referral mechanisms.
Creates public awareness of human rights complaints processing towards enhancing access to Commission's complaints processing service by members of the public.
Assists in preparation of directorate reports on conducted investigations and the remedial actions taken by the commission towards resolution of the complaints.
Supports in the preparation of periodic reports and work planning of the directorate.Skills, Experience and Minimum Qualifications
Bachelor's degree in law from a recognized university
Post graduate Diploma in law (from Kenya school of law)
Advocate of the Kenya High Court
3 years of service in a comparable position from a reputable organization
Communication skills
Leadership and supervisory skills
Good understanding of Alternative Dispute Resolution methods
Analytical skills for complaints handling/processing skills
Interpersonal skills
Organizational skills
Ability to work under pressure
Ability to lead and manage teams
Problem solving skills
Computer literacy
Meet the requirements of Chapter Six of the Constitution of Kenya
We have other current jobs related to this field that you can find below
-
Nairobi, Nairobi Area, Kenya Clinton Health Access Initiative Full timeThe Clinton Health Access Initiative, Inc. (CHAI) was founded in 2002 with a transformational goal: help save the lives of millions of people living with HIV/AIDS in the developing world by dramatically scaling up antiretroviral treatmentResponsibilitiesThe position requires the ability and willingness to travel domestically and internationally up to 25% per...
-
Safeguarding and Complaints Investigations Manager
2 months ago
Nairobi, Nairobi Area, Kenya CHAI - Clinton Health Access Initiative Full timeOverview The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. CHAI was founded in 2002...
-
Officer Complaints Handling at
2 weeks ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.Purpose:The role holder is responsible for reporting complaints directed to them, resolving at first contact where possible and ensuring Customers are updated on the status of their...
-
Nairobi, Nairobi Area, Kenya International Organization for Migration Full timeABOUT THE COMPANYEstablished in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.With 162 member states, a further 9 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration...
-
Nairobi, Nairobi Area, Kenya International Organization for Migration (IOM) Full timeEstablished in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit...
-
Nairobi, Nairobi Area, Kenya International Organization for Migration (IOM) Full timeEstablished in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.Context: The Office of Internal Oversight (OIO), inter alia, undertakes investigations into alleged violations of IOM's regulations, rules and relevant administrative...
-
Manager, Forensics Investigation at
2 months ago
Nairobi, Nairobi Area, Kenya Jubilee Insurance Full timeJubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL222Role Purpose The role...
-
Investigation Officer at
2 weeks ago
Nairobi, Nairobi Area, Kenya Brookside Africa Limited Full timeBrookside is synonymous to quality milk. Our belief in providing products that satisfy and gratify is envisioned in our tagline "Goodness for all." Brookside is the leading diary in East Africa and has operations in more than 12 countries across 2 continents.MAIN RESPONSIBILITIESDevelop investigation/work plans for the cases allocated. Undertake...
-
Investigator at
2 months ago
Nairobi, Nairobi Area, Kenya Office of Internal Oversight Services Full timeThe Office of Internal Oversight Services (OIOS) is the internal oversight body of the United Nations (UN). The Office assists the Secretary-General in fulfilling his oversight responsibilities in respect of the resources and staff of the Organization through the provision of audit, investigation, inspection and evaluation services.ResponsibilitiesThe...
-
Regional Investigation Officer 2 at
1 month ago
Nairobi, Nairobi Area, Kenya International Committee of the Red Cross (ICRC) Full timeEstablished in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80...
-
Compliance and Investigation Officer at
3 weeks ago
Nairobi, Nairobi Area, Kenya Watu Credit Limited Full timeWatu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.Job...
-
Protocol Assistant G-5
2 months ago
Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full timeJOB SUMMARYEducationCompletion of secondary education/ high school diploma is required.Supplementary training in a field relevant to the post is desirable.Work ExperienceA minimum of five (5) years of experience in general office administration is required.The minimum years of relevant experience is reduced to three (3) years for candidates who possess a...
-
Protocol Assistant G-4
2 months ago
Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full timeJOB SUMMARYCompetenciesPROFESSIONALISM:Ability to undertake basic research and gather information from standard sources;Demonstrates ability to apply good judgment in the context of assignments given;Ability to perform analysis, modeling and interpretation of data in support of decision-making;Shows pride in work and in achievements; Demonstrates...
-
Human Resources Assistant
2 months ago
Nairobi, Nairobi Area, Kenya United Nations Officer at Nairobi Full timeJOB SUMMARYEducationCompletion of secondary education/high school diploma is required.Supplementary courses or additional training and certification as ERP Human Resources (HR) Partner, is desirable.Working knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting, is desirable.Work ExperienceA...
-
Membership and Distribution Officer at
2 months ago
Nairobi, Nairobi Area, Kenya Peforming and Audio-Visual Rights Society of Kenya Full timePerforming and Audio Visual Rights Society of Kenya (PAVRISK) is a collective management organization registered as a non –profit making company limited by guarantee pursuant to the Company's Act 2015 laws of Kenya.Job Overview:Performing and Audio-Visual Rights Society of Kenya (PAVRISK) is seeking a diligent and detail-oriented Membership and...
-
senior actuarial officer
3 weeks ago
Nairobi, Nairobi Area, Kenya Old Mutual Life Assurance Company (Malawi) Limited Full timeLets Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job Description• Ensure provision of Actuarial Services to Old Mutual East Africa Group by working closely with the business entities and other Group Functions to meet their needs. This includes reserving, pricing, product...
-
Quality Assurance Officer- Mombasa at
5 days ago
Nairobi, Nairobi Area, Kenya Brites Management Full timeBrites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR SolutionsDUTIES AND RESPONSIBILITIESConstant internal tests against standards. Material classification accuracy at 100% by enforcing...
-
Senior Executive Assistant at
2 months ago
Nairobi, Nairobi Area, Kenya Securex Full timeWith the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African RegionJob SummaryThe Senior Executive Assistant will be responsible for managing the...
-
Officer Complaints Handling
2 months ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYQualifications, Competencies, and experience:Over four (4) years' relevant experience in a similar role in a similar sized...
-
Registrar Child Health and Paediatrics at
5 days ago
Nairobi, Nairobi Area, Kenya Mater Misericordiae Hospital Full timeThe Mater Hospital was opened in 1962 by the Sisters of Mercy, a Catholic Order of Nuns originating from Ireland, three years after registering themselves as the Registered Trustees of an entity under the Perpetual Succession Act (the succeeding legislation after independence).Main Duties:Provision of a consultative service for paediatric patients under...
