![Kenya National Commission on Human Rights (KNCHR)](https://media.trabajo.org/img/noimg.jpg)
Senior Complaints and Investigations Officer at
3 months ago
Job Purpose
This position is responsible for the implementation of the organization's complaints strategy and to process complaints on human rights violations that falls within the Mandate of the Commission.
The position focuses on the work of complaints' division.Operational responsibilities
Implements complaints processing systems for efficient and effective management of human rights complaints.
Reviews research and preliminary investigations' reports on alleged human rights violations and assesses if the complaint warrants further investigations.
Undertakes investigations (including Rapid Response Missions and other investigations) of human rights violations, under the guidance of head of investigations, towards prompt resolution of human rights complaints.
Reviews the received complaints and refers those outside the mandate of the Commission to appropriate agencies for resolution and promotion of Commission's complaints referral mechanisms.
Creates public awareness of human rights complaints processing towards enhancing access to Commission's complaints processing service by members of the public.
Assists in preparation of directorate reports on conducted investigations and the remedial actions taken by the commission towards resolution of the complaints.
Supports in the preparation of periodic reports and work planning of the directorate.Skills, Experience and Minimum Qualifications
Bachelor's degree in law from a recognized university
Post graduate Diploma in law (from Kenya school of law)
Advocate of the Kenya High Court
3 years of service in a comparable position from a reputable organization
Communication skills
Leadership and supervisory skills
Good understanding of Alternative Dispute Resolution methods
Analytical skills for complaints handling/processing skills
Interpersonal skills
Organizational skills
Ability to work under pressure
Ability to lead and manage teams
Problem solving skills
Computer literacy
Meet the requirements of Chapter Six of the Constitution of Kenya
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