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Outbound Collections Agent at

3 months ago

Nairobi, Nairobi Area, Kenya Nimble Group Full time

Nimble Group provides highly professional credit management services to many of the largest credit grantors in Africa; South Africa, Namibia, Botswana and Kenya.

Services for high volume consumer and corporate accounts, receivables management, customer service work, and collections early stage, arrear and overdue accounts are provided.


Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability
Key Performance areas
Collections Management

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on

Quality Management

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
Clear Criminal record
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous

Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team