Food and Beverage Supervisor at

1 month ago

Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time
Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
Summary


The overall scope of the job includes supervising the service food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

Ensuring all rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.

Ensuring the service team is well managed, having delegated the appropriate tasks to the team members.
Ensuring the sales are driven to the outlet's full potential and that budget is adhered to.
Ensuring a High quality of product and service is maintained in the outlet.

Ensuring the outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

Responsible to Assistant Restaurant Manager/ Restaurant Manager.
Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess.
Ensuring a courteous, professional and efficient service is provided at all times.
Ensuring all duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Having a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

Having the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

Monitoring operating supplies, equipment and reduce spoilage and wastage successfully.
Ensuring that the place of work and surrounding area is kept clean and organized at all times.
Successfully performing opening and closing procedures established for the assigned outlet.
Reporting guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

Minimum of Diploma in Hospitality Management or related field.

Minimum 4 years in F&B service role with two years in a supervisory position preferably in a 5* Hotel Chain.

Ability to work and communicate in a multinational environment.
Excellent written and verbal communication skills
Ability to work as part of a team.
Computer literacy adapted to the field of training.

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