![Marriott](https://media.trabajo.org/img/noimg.jpg)
Director of Food and Beverage at
2 months ago
Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.Job Summary
Functions as the strategic business leader of the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable.
Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Skills and KnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results.Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES
Developing and Maintaining Food and Beverage/Culinary Goals
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department's financial performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.Strives to improve service performance.
Developing and Maintaining Budgets
Develops and manages Food and Beverage budget.
Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
Focuses on maintaining profit margins without compromising guest or employee satisfaction.Leading Food and Beverage/Culinary Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Serves as a role model to demonstrate appropriate behaviors.
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Empowers employees to provide excellent guest service.
Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
Brings issues to the attention of Human Resources as necessary.Ensures employees are treated fairly and equitably.
Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
Order and purchase equipment and supplies.
MANAGEMENT COMPETENCIES
Leadership
Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing ExecutionBuilding and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Focuses and guides others in accomplishing work objectives.Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Building RelationshipsCoworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational CapabilityOrganizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional ExpertiseApplied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
Willingness to adhere to internal company standards.Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audience.
We have other current jobs related to this field that you can find below
-
Assistant Director of Food and Beverage
2 months ago
Nairobi, Nairobi Area, Kenya Marriott International Full timeABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYAssists in leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable....
-
Assistant Director of Food and Beverage at
2 months ago
Nairobi, Nairobi Area, Kenya Marriott Full timeMarriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity...
-
Food & Beverage Manager at
1 month ago
Nairobi, Nairobi Area, Kenya Freds Ranch and Resort Full timeFred's Ranch and Resort team and gain valuable experience in the hospitality industry.QUALIFICATIONS5 years experience in a similar or higher position, in a 3 or 4-star restaurant for the Food & Beverage Manager
-
Food And Beverage Assistant
15 hours ago
Nairobi, Nairobi Area, Kenya The Karen Country Club Full timeABOUT THE COMPANYThe Karen Country Club is a family oriented club, founded in 1937 and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade...
-
Food & Beverage Manager
3 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeHotel vacancies in Kenya. Reports to: General ManagerGross Salary: Ksh 300kOur client, a 5-star hotel in Nairobi, is seeking a Food & Beverage Manager. The role involves developing and reviewing procedures to maximize revenue and manage costs, ensuring high standards of hygiene, quality, productivity, and profitability in all service outlets. Key duties...
-
Food & Beverage Supervisor
2 months ago
Nairobi, Nairobi Area, Kenya Accor Full timeJob DescriptionAssist in leading, mentoring and training the teamSupervise and delegate duties; Ensure brand standards are maintainedLiaise with kitchen to ensure the highest standard of food quality and visual appealProvide input on greater Food and Beverage strategies. Ensure that strategies are in place to allow for efficient and effective staffing of the...
-
Food & Beverage Manager Job
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeHotel vacancies in Kenya.Reports to: General ManagerGross Salary: Ksh 300kOur client, a 5-star hotel in Nairobi, is seeking a Food & Beverage Manager. The role involves developing and reviewing procedures to maximize revenue and manage costs, ensuring high standards of hygiene, quality, productivity, and profitability in all service outlets. Key duties...
-
Food & Beverage Service Waiters/Waitress at
1 month ago
Nairobi, Nairobi Area, Kenya Glee Hotel Full timeGlee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi's UN and Diplomatic enclaves.Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms,...
-
food technology
2 months ago
Nairobi, Nairobi Area, Kenya MSVL Group Full timeABOUT THE COMPANYWe are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements &...
-
food technology
3 days ago
Nairobi, Nairobi Area, Kenya MSVL Group Full timeABOUT THE COMPANYWe are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements &...
-
waiter / waitress
2 months ago
Nairobi, Nairobi Area, Kenya Steak and Pancake Limited Full timeABOUT THE COMPANYGreat Food, Great Coffee. For drooling milkshakes, Steaks, Pancakes. Come enjoy them allJOB SUMMARYGreet guests in a professional manner; Take & note orders from patrons for food or beverages, create and maintain customer enjoymentRESPONSIBILITIESJob DescriptionGreet guests in a professional manner and provide education about the food•...
-
waiter / waitress
5 days ago
Nairobi, Nairobi Area, Kenya Steak and Pancake Limited Full timeABOUT THE COMPANYGreat Food, Great Coffee. For drooling milkshakes, Steaks, Pancakes. Come enjoy them allJOB SUMMARYGreet guests in a professional manner; Take & note orders from patrons for food or beverages, create and maintain customer enjoymentRESPONSIBILITIESJob DescriptionGreet guests in a professional manner and provide education about the food•...
-
Barista
2 months ago
Nairobi, Nairobi Area, Kenya Steak and Pancake Limited Full timeABOUT THE COMPANYGreat Food, Great Coffee. For drooling milkshakes, Steaks, Pancakes. Come enjoy them allJOB SUMMARYBarista to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers.RESPONSIBILITIESBarista duties:1) Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended...
-
Barista
4 days ago
Nairobi, Nairobi Area, Kenya Steak and Pancake Limited Full timeABOUT THE COMPANYGreat Food, Great Coffee. For drooling milkshakes, Steaks, Pancakes. Come enjoy them allJOB SUMMARYBarista to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers.RESPONSIBILITIESBarista duties:1) Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended...
-
Dinning Hall Supervisor I
2 months ago
Nairobi, Nairobi Area, Kenya University of Nairobi Full timeABOUT THE COMPANYUniversity - Educational Institution JOB SUMMARYAD/5/96/24 – 12 POSTSApplicants shall be holders of a KCSE Certificate or its equivalent, a Diploma in Food and Beverage Service or equivalent qualifications from a recognized learning Institution. They should have five (5) years' experience Dining Hall Supervisor Grade 4 (IV) or a Comparable...
-
Deputy Director Of Public Prosecutions
2 months ago
Nairobi, Nairobi Area, Kenya Office of the Director of Public Prosecutions (ODPP) Full timeABOUT THE COMPANYThe Office of the Director of Public Prosecutions (ODPP) is the National Prosecuting Authority in Kenya which has been mandated by the Constitution to prosecute all criminal cases in the country.The Director of Public Prosecutions (DPP) is the head of the ODPP and operates independently as stipulated under Article 157 of the Constitution....
-
Senior Assistant Director, Public Communications
2 months ago
Nairobi, Nairobi Area, Kenya Office of the Director of Public Prosecutions (ODPP) Full timeABOUT THE COMPANYThe Office of the Director of Public Prosecutions (ODPP) is the National Prosecuting Authority in Kenya which has been mandated by the Constitution to prosecute all criminal cases in the country.The Director of Public Prosecutions (DPP) is the head of the ODPP and operates independently as stipulated under Article 157 of the Constitution....
-
Senior Assistant Director of Public Prosecutions
2 months ago
Nairobi, Nairobi Area, Kenya Office of the Director of Public Prosecutions (ODPP) Full timeABOUT THE COMPANYThe Office of the Director of Public Prosecutions (ODPP) is the National Prosecuting Authority in Kenya which has been mandated by the Constitution to prosecute all criminal cases in the country.The Director of Public Prosecutions (DPP) is the head of the ODPP and operates independently as stipulated under Article 157 of the Constitution....
-
Nairobi, Nairobi Area, Kenya Jomo Kenyatta University of Agriculture and Technology(JKUAT) Full timeABOUT THE COMPANYJomo Kenyatta University of Agriculture and Technology (JKUAT) is a public university near Nairobi, Kenya. It is situated in Juja, 36 kilometres northeast of Nairobi, along the Nairobi-Thika SuperHighway. It offers courses in Technology, Engineering, Science, Architecture and Building sciences. The university has a strong research interest...
-
Senior Assistant Director Supply Chain Management
2 months ago
Nairobi, Nairobi Area, Kenya Office of the Director of Public Prosecutions (ODPP) Full timeABOUT THE COMPANYThe Office of the Director of Public Prosecutions (ODPP) is the National Prosecuting Authority in Kenya which has been mandated by the Constitution to prosecute all criminal cases in the country.The Director of Public Prosecutions (DPP) is the head of the ODPP and operates independently as stipulated under Article 157 of the Constitution....