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Restaurant Manager
2 months ago
ABOUT THE COMPANY
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities
JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
RESPONSIBILITIES
Assisting in Food and Beverage OperationsCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Provides excellent customer service to all employees.Responds quickly and proactively to employee's concerns.Uses coaching skills throughout the property.Demonstrates self confidence, energy and enthusiasm.Motivates and encourages staff to solve guest and employee related concerns.Ensuring Exceptional Customer ServiceProvides excellent customer service.Responds quickly and proactively to guest's concerns.Understands the brand's service culture.Sets service expectations for all guests internally and externally.Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.Follows up to ensure complaints have been addressed to the guest's satisfaction.Develops a relationship with all guests to build repeated clientele internally and externally.Additional Responsibilities as AssignedComplies with all corporate accounting procedures.Assists GM as needed with annual Quality audit.
REQUIRED SKILLS
Conflict and complaint resolution, Reporting, Customer service, Food and beverage, Team leadership
REQUIRED EDUCATION
Bachelor's degree
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