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Restaurant Supervisor at
4 weeks ago
Basic job summary:
The Job holder will be responsible for assisting the Operations Manager in the timely provision of food and beverages at the special functions and the restaurants while maintaining a clean environment.
Duties & Responsibilities:
Staff Management
Supervise and coordinate the activities of restaurant staff, including servers, and stewards.
Schedule shifts and assign tasks to ensure adequate staffing levels during peak and offpeak hours.
Train new employees on restaurant policies, procedures, and customer service standards.
Monitor staff performance, provide feedback, and conduct performance reviews.
Customer Service
Ensure that customers receive high-quality service and address any complaints or issues promptly.
Greet and interact with customers to ensure a positive dining experience.
Handle special requests and accommodate dietary restrictions or allergies as may be required from time to time.
Operations Management
Oversee the day-to-day operations of service of food and beverage and ensure efficiency and effectiveness.
Monitor inventory levels of food, beverages, and supplies, and place orders as needed.
Ensure that the restaurant complies with health and safety regulations and standards.
Conduct regular inspections to ensure cleanliness and organization in all areas of the restaurant.
Financial Management
Assist in managing the restaurant's budget and controlling costs to maximize profitability.
Monitor sales and revenue and prepare financial reports for management.
Quality Control
Ensure that food and beverages are prepared and served according to the restaurant's standards.
Monitor portion sizes and presentation to maintain consistency.
Address and resolve any issues related to food quality or preparation.
Event Coordination
Plan and coordinate special events, private parties, and catering orders.
To record all events details via the events system for reconciliation purposes by the finance team.
Work with customers to customize menus and ensure successful event execution
Marketing and Promotion
Assist in implementing marketing strategies to attract new customers and retain existing ones.
Promote special offers, seasonal menus, and events to increase sales and customer engagement.
Record Keeping
Maintain accurate records of sales, inventory, employee performance, and customer feedback.
Prepare reports for management to review operational performance and areas for improvement
Requirements
Minimum Academic Qualifications:
Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution
Professional course in leadership will be an added advantage
Experience:
At least 2 years relevant work experience in a busy environment with at least 2 in a supervisory role
Competencies and Attributes
Strong analytical skills
Attention to details
Excellent communication skills
Good understanding of MS Suite
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