Head of SME at

2 weeks ago

Nairobi, Nairobi Area, Kenya Absa Bank Limited Full time
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance
Job Summary

To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.


Job Summary / Purpose:
To directly lead a relationship team(s) covering a portfolio of SME Banking customers

To be a key member of the Business Banking & SME Leadership Team, driving business performance within that specific business segment.

Performance management and coaching of members of the SME team.

The primary objective is to maximize risk-adjusted portfolio contribution, while balancing the requirements for lending to state corporation's vis a vis Reputational risk for the bank.

The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase "wallet share".

The job holder will be expected to develop an intimate knowledge of the SME sector regulatory framework.

Key Accountabilities/Deliverables/Outcomes
Sales and Service (40%)

Grow the SME team's portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.

Formulate business development strategies and objectives for the industry to meet changing market needs
Monitor conformance of industry team using new relationship development procedures
Monitor results of customer surveys for the industry against target service quality standards
Monitor levels of complaints and quality of handling for the industry portfolio
Proactively research competitive threats/opportunities within the team's market and geographical area.
Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes
Conduct annual and if appropriate, interim reviews of customers borrowing facilities
Conduct annual and if appropriate, interim reviews with non-borrowing customers
Determine the products that are most effective in meeting customers' needs and be able to sell these at short notice both reactively and proactively

Business Management (30%)

Manage performance of the industry team against key financial (risk-adjusted contribution) sales, service and operational targets.
Champion, manage and monitor implementation of change impacting the SME team and arising from central and local Commercial change programmes
Consult customer owners/managers on financial/ credit issues and general business practice/ideas.
Work closely with the Head of Business Banking & SME in driving and delivering business performance in the country
Research, create and follow up on a target list for potential new business
Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
Control the quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management (30%)

Lead the Area Managers and RMs within the SME team using a team- based management approach.

Help team members to identify strengths and weakness in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.

Coach team members on relationship development, service quality and risk
Assess managers on performance against contract. Review and input Performance Development Reviews.

Role/person specification
Preferred Qualification

Degree from a Recognized University

Essential

Detailed knowledge of the Core set products
For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
A good knowledge of the products and services available in the SME/Local Business Sector is also required.

A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.

Detail understanding of Country and CBRM guidelines and credit risk policies.
Ability to negotiate/influence at senior level.

Preferred

Knowledge of the Absa Africa & Middle East Change Governance Framework
Solid understanding of value-based management principles
Application Deadline – 9th May 2024

Education

Bachelor's Degree:
Business, Commerce and Management Studies (Required)

  • Head of SME

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Absa Group Ltd Full time

    JOB SUMMARYPreferred QualificationDegree from a Recognized UniversityEssential Detailed knowledge of the Core set productsFor Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.Introduce the product and co-ordinate the introduction of the relevant Group product specialist.A good knowledge of the products...

  • Head Channels- Service Center at

    15 hours ago

    Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full time

    Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to...

  • Relationship Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.Responsibility Summary:Manage a portfolio of SME & Retail customers. Develop new relationships with SME & Retail clients. Participate in marketing activities. Thoroughly review credit applications. Grow branch fees and...

  • Sacco Debt Recovery Officer at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.DEBT RECOVERY OFFICER (REF:DRO/04/24)Job PurposeThe Debt Recovery Officer will support the Sacco...

  • Manager, Kenya at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Aceli Africa Full time

    Aceli Africa is a market-enabling facility to mobilize over $600M in private sector lending for agricultural SMEs in Uganda, Kenya, Rwanda, Tanzania, and Zambia by 2025. To achieve this goal, Aceli Africa provides financial incentives to increase the risk appetite of ~40 financial institutions (commercial banks, non-bank financial institutions, and social...

  • Head of Elite and Diaspora Banking at

    4 days ago

    Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:To provide leadership in developing new markets, strategies & growing the Assets, Liabilities, & Customer base for...

  • Credit Documentation Intern at

    1 month ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.Responsibility Summary:Physical review of Bank Securities Record the details of guarantors. Record the details of shared securities.RequirementsAcademic & Professional Qualifications Degree in Information Science.Skills/Experience...

  • Human Resources Intern at

    1 month ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.Responsibility Summary:Administrative Tasks Recruitment Support Onboarding Assistance Training and Development supportRequirementsAcademic & Professional Qualifications Degree in Human Resources or Certified Human Resources...

  • HR Compensation and Benefits Officer at Bank of Africa Kenya Limited

    1 month ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    Bank of Africa Kenya Limited (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.About JobAre you detail-oriented with a passion for HR? We're hiring a Compensation and Benefits Officer to join our dynamic team .Responsibilities Payroll Management Reporting Reconciliation Process Improvement Staff Leave...

  • Head of Marketing at County Government of Kirinyaga

    1 month ago

    Nairobi, Nairobi Area, Kenya County Government of Kirinyaga Full time

    Kirinyaga County borders Nyeri County, Murang'a County and Embu County.It covers an area of 1,478.1 square kilometers. The county lies between 1,158 metres and 5,380 metres above sea level in the South and at the Peak of Mt. Kenya respectively. Mt. Kenya which lies on the northern side greatly influences the landscape of the county as well as other...

  • Network Support Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.Responsibility Summary:Network Monitoring. Network infrastructure planning and upgrades. Service Desk Management. Technical support. Successful project implementation. Proactive Risk Management. Documentation and Reporting. Vendor...

  • HR Compensation and Benefits Officer at

    15 hours ago

    Nairobi, Nairobi Area, Kenya Bank of Africa Kenya Limited Full time

    Bank of Africa Kenya Limited (BOA-KENYA) is a commercial bank offering banking services to corporate, SME, and retail clients.About the Job:Are you someone who pays attention to details and has a keen interest in HR matters? We are in search of a skilled Compensation and Benefits Officer to become part of our vibrant team.Responsibilities:Payroll...

  • Company Secretary and Head of Legal at Development Bank of Kenya

    1 month ago

    Nairobi, Nairobi Area, Kenya Development Bank of Kenya Full time

    Development Bank of Kenya Ltd. is a banking company based out of Loita Street, Nairobi, Nairobi, Kenya.Job PurposeThe Company Secretary and Head of Legal is responsible for providing Board Secretarial and related services to the Board of Directors and ensure effective and efficient management of contract administration, company insurance, legislative...

  • Manager- Credit Initiation Business Banking at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Standard Chartered Bank Kenya Full time

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.The Role ResponsibilitiesStrategy Support the Senior Manager - Credit Initiation in ensuring proper monitoring and control of risks, efficiency, effectiveness and quality of Consumer Private &...

  • Business Development Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Izwe Loans Kenya Limited Full time

    Izwe Africa Holdings is a specialist Financial Solutions Group targeting both the formally and informally employed markets with the primary offering of unsecured loans to the under-banked. The Group has grown into a dynamic, rapidly developing pan-African micro-financier and insurer with operations in South Africa, Mauritius, Zambia, Ghana and Kenya.Job...

  • Business Development Officer at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Kenya Institute of Management (KIM) Full time

    The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management.Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients....

  • Business Development Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya African Guarantee Fund (AGF) Full time

    The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is incorporated and licensed in Mauritius as a limited liability company and has its office of operation in Nairobi, KenyaJob SummaryReporting to the Head of Region (HoR), the Business Development Officer (BDO) focuses on implementation of business development strategies & plans and...

  • Business Analyst

    1 week ago

    Nairobi, Nairobi Area, Kenya NCBA Full time

    ABOUT THE COMPANYThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment...

  • Officer, Archiving and Documentation at SBM Bank

    1 month ago

    Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients.JOB SUMMARY:The overall responsibility of this role is to ensure that the Credit Files are maintained with the current...

  • Head – Corporate Mortgage at

    1 month ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965.The RoleSpecifically, the successful jobholder will be required to:Lead sales efforts and...