Field Service Professional
2 days ago
Customer Service Ambassador
We are seeking a skilled and customer-focused professional to join our team as a Customer Service Ambassador. This role will be responsible for providing exceptional service to customers, ensuring smooth daily operations, and delivering outstanding results.
About the Role:In this position, you will be the face of our company, representing our brand values and standards in all interactions with customers. You will work closely with colleagues to achieve sales targets, resolve customer complaints, and maintain a clean and organized shop environment.
Responsibilities:- Provide comprehensive customer education on product usage, issue insurance documentation, and conduct bike testing and handover processes.
- Manage shop operations, support new customer onboarding, and handle customer inquiries.
- Represent our company professionally, upholding our mission to provide accessible mobility solutions to customers.
- College diploma or tertiary training.
- Minimum 1 year of customer service experience (front office experience is a plus).
- Strong customer service and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Attention to detail in maintaining shop operations.
At our company, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We prioritize well-being, support individual journeys with family-friendly policies, and embrace flexibility.
Join us in shaping the future of our company as we grow together.
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