Digital Sales Expert

6 days ago


Nairobi, Nairobi Area, Kenya Smart Sales Full time
About Us
Smart Sales is an interior decor supplies company based in Nairobi with a mission to transform spaces with designs that inspire and elevate hearts and minds. Our products are high-quality, beautiful, and affordable serving corporate and individual clients.

Our team is passionate about delivering exceptional customer experiences through our online sales platform. As an Inbound Telesales Associate- Website, you will play a vital role in achieving this goal by handling sales inquiries generated through our website.

Job Summary
The successful candidate will be responsible for responding quickly and effectively to inquiries, educating potential customers, understanding their needs, and guiding them through the sales process to achieve daily and overall sales targets.

Key Responsibilities:
• Manage the inbound sales website pipeline
• Record all customer inquiries from the website
• Identify patterns in inquiries to optimize our sales strategies
• Analyze conversion rates and sales target achievement daily
• Develop and manage sales offers in collaboration with the marketing team to clear stocks
• Maintain positive relationships with clients to increase conversion rates

Requirements:
• Proactive and positive attitude toward sales and customer interaction
• In-depth knowledge of the sales process from inquiry to closing the sale
• Comprehensive understanding of the interior design sector
• Ability to identify ideal clients for interior design products
• Strong follow-up skills to maintain contact with potential clients and convert into sales
• Proficiency in using website management tools and communication apps to handle sales inquiries
• Background or experience in the interior design sector

Key Skills:
• Excellent communication and customer service skills
• Tech-savvy with analytical skills
• Time management and problem-solving abilities

As a member of our team, you will have the opportunity to grow professionally and contribute to the success of Smart Sales.

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