F&B Operations Manager

Job Description:

We are seeking a highly skilled and experienced Food & Beverage Manager to lead our team. As a key member of our operations, you will be responsible for ensuring the smooth running of food and beverage operations, maintaining high levels of quality and service standards.

Main Responsibilities:

• Manage budgets, forecasts, financial performance, and F&B orders, staff, and finances
• Foster employee engagement while maintaining a strong focus on quality and efficiency
• Preparation and presentation of regular reports to management on activities and generated revenues
• Conducting regular meetings with staff regarding communication, information sharing, addressing issues and concerns, and keeping up with industry trends
• Being a contact point for clients both individual and corporate enquiries in a professional manner while ensuring their needs are met
• Booking functions and ensuring proper services are rendered for smooth running, and at times delegating the role to F&B Supervisors
• Establishing targets, schedules, policies, and procedures within the department
• Monitoring inventory and cost control
• Ensuring compliance with health and safety regulations, practices as per industry standards
• Planning and designing exquisite innovative menus to attract target clients, meet targets that reflect current trends, client preferences, and continuously making improvements
• Assisting in recruiting suitable new hires when needed, mentoring, and fostering a culture of teamwork and excellence
• Collaborating with marketing to promote food and beverage offerings and special events
• In charge of client satisfaction, delivering a positive experience
• Develops and implements plans for food and beverage initiatives, ensuring hotel targets are achieved
• Leads and manages the food and beverage team, fostering a culture of growth, development, and performance within the department
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, productivity, and performance levels are attained
• Builds and maintains positive working relationships with all key stakeholders of the hotel
• Establishes and delivers effective programs that advance service standards, profitability, and cost control
• Implements a hands-on management approach to stay informed about departmental operations
• In charge of conducting all required inspections according to Hotel Management policies
• Development of checklists, other relevant documents for all Food and Beverage service outlets
• Ensure all administrative and operational procedures comply with Standard Operating Procedures
• Review client feedback at each F&B meeting and take immediate corrective action
• Ensure the Food and Beverage team adheres to control procedures as per the Hotel Management Manuals
• Ensure that the F& B team are always well-trained with the operating standards and well-uniformed and have the necessary resources while maintaining up-to-date records
• Ensure hygiene is maintained and proper presentation of food in the hotel, and replenishment is appropriately done
• In charge of approvals within his department
• Develop and consistently review Food and Beverage Standard Operating Procedures
• Represent and act in the company's best interests to minimize costs and maximize revenue
• Research, invent, and implement new Food and Beverage products and services
• Foster an environment for staff innovation and creativity in Food and Beverage services
• Provide a variety of products to meet the ever-changing client preferences and tastes
• Ensure new employees receive thorough inductions and onboarding before starting their jobs
• Ensure staff are well-informed and communicated to on hotel operations and activities
• Leading the F&B team by attracting, recruiting, training, and regularly appraising talented personnel to identify development areas, build on strengths, and determine training needs for future career growth
• Perform other duties as assigned