Guest Services Director

2 days ago

Machakos, Kenya beBee Careers Full time
Role Objective

The Rooms Division Manager is responsible for ensuring the smooth operation of the Front Office, Housekeeping, and Public Areas departments. This role involves coordinating activities to achieve goals, maximizing guest satisfaction levels, and maintaining high standards while delivering exceptional service.

Core Duties and Responsibilities:
  • Ensuring all department operational tasks are completed with a guest-centric approach and to company standards
  • Providing training, coaching, and professional development opportunities to front office and housekeeping staff
  • Liaising with HR regarding employee records and employee relations issues
  • Monitoring day-to-day work activities, including roster development and scheduling of general tasks across the department

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