Social Media and Sales Coordinator

5 days ago


Nairobi, Nairobi Area, Kenya Smart Sales Full time
Key Responsibilities
  • Overall management of the inbound sales pipeline
  • Record all customer inquiries from social media and websites, including WhatsApp, calls, direct messages (DMs), and emails.
  • Identify patterns in inquiries to optimize our sales strategies.
  • Record the level of interest, what clients bought, closed and missed leads, and the reasons for missed opportunities.
  • Calculate and document the conversion rate and sales target achievement daily.
  • Set up meetings with potential clients who are unsure about products to increase conversion rates.
  • Follow up with clients to ensure positive relationship and increase the conversion rate.
  • Develop and manage sales offers in collaboration with marketing team in order to clear stocks.

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