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Tourism Operations Coordinator

1 week ago

Nairobi, Nairobi Area, Kenya Crystal Recruitment Ltd Full time

Crystal Recruitment Ltd is seeking a highly skilled and experienced Tourism Operations Coordinator to join our team.

Job Overview:

The successful candidate will be responsible for coordinating the day-to-day operations of the tourism department, including managing travel schedules, coordinating logistics, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate travel schedules and itineraries for inbound and outbound tours.
  • Manage logistical arrangements for tours, including transportation, accommodations, and activities.
  • Collaborate with marketing teams to promote travel packages and services.
  • Provide exceptional customer service to clients and resolve any issues that may arise.
  • Maintain accurate records of client interactions, travel plans, and expenses.
  • Communicate effectively with suppliers, vendors, and other stakeholders.
Qualifications:
  • Minimum of 2 years of experience in travel operations or customer service.
  • Strong knowledge of the travel industry, including destination geography and cultural norms.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in travel software, CRM systems, and MS Office.
  • Ability to work effectively in a fast-paced environment and meet deadlines.
  • Valid Passport.