Senior Interior Installation Project Coordinator

3 days ago


Nairobi, Nairobi Area, Kenya Smart Sales Full time

At Smart Sales, we are seeking a highly organized and detail-oriented Senior Interior Installation Project Coordinator to oversee the successful delivery of interior installation projects.

Company Overview

Our company is an interior decor supplies company based in Nairobi with a mission to transform spaces with designs that inspire and elevate hearts and minds. We pride ourselves on delivering high-quality, beautiful, and affordable products to our corporate and individual clients.

As a Senior Interior Installation Project Coordinator, you will play a crucial role in ensuring the smooth execution of our interior installation projects. Your primary responsibility will be to coordinate closely with sales teams, technicians, and logistics to optimize operational efficiency and maintain high customer satisfaction.

Key Responsibilities
  • Invoicing and Accounts Receivable:

You will ensure timely invoicing and follow up on payments promptly. This includes sending regular statements to credit accounts and maintaining accurate records.

  • Job Management and Coordination:

Receive and process jobs from sales teams, capturing all client and project details. You will assign tasks to technicians within 10 minutes and ensure timely communication to all stakeholders.

  • Logistics and Dispatch:

Plan and manage deliveries efficiently, ensuring materials are well-packaged and delivered on time. You will also coordinate waybills and provide clients with driver details for tracking purposes.

  • Client Follow-Up and Issue Resolution:

Contact clients post-installation to gather feedback and address any concerns. If necessary, escalate unresolved issues to the appropriate teams.

  • Performance Monitoring and Reporting:

Submit daily project reports detailing installations, dispatches, complaints, and repeat jobs. Analyze these reports to identify training needs and enhance team performance.

  • Tool and Vehicle Management:

Inspect tools weekly to ensure availability and functionality. You will also oversee the maintenance and proper use of company vehicles.

  • Training Programs:

Develop and lead training programs for technicians to maintain a skilled and available workforce.

Required Skills and Qualifications

Strong organizational and time-management abilities are essential for this role. Effective communication and stakeholder management skills are also required. Proficiency in project planning and logistics coordination is necessary for success in this position.

The ideal candidate will possess problem-solving and conflict resolution skills. Attention to detail and the ability to document processes accurately are also key qualifications for this role.

Reports to:

This position reports directly to the Managing Director.

Compensation:

This is a full-time position with compensation paid on a monthly basis.



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