Excellent Customer Experience Representative
1 week ago
This role is accountable for customer-facing activities and customer experience. As the single point of contact, you will adopt a customer-centric mindset to deliver exceptional service.
Key Responsibilities- Run OTC and Customer Service Management, focusing on customer interaction-related activities (inbound and outbound).
- Contribute to understanding customer segments, needs, and expectations by providing feedback on customer interactions.
- Build customer relationships by supporting enquiries and collecting feedback to identify opportunities to drive CSAT.
- Enter relevant data in the CRM system to create call plans and ensure quality data for business development activities.
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
- Collaborate closely with internal partners to align priorities and meet customer needs.
- Support the implementation of organizational changes, processes, projects, pilots, and regional best practices.
- Prioritize workflow, ensure work is completed with productivity, quality, and timeliness, and use KPIs and reports to monitor performance.
- Utilize customer service systems and tools to drive efficiencies and provide feedback for improvement.
- Planning and organizing skills
- Customer focus
- Able to recommend solutions
- Builds customer loyalty
- Customer system operation
- Globally recognized wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and matching shares
- Performance Bonus
- Annual bonus
- Comprehensive Accident and Life Assurance cover
- Comprehensive Health Insurance cover
We value diversity and inclusion in our workplace. We believe that unique perspectives and experiences are the power behind our success. Join us and bring your uniqueness to our team.
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