Senior Front Office Coordinator
14 hours ago
We are seeking a dedicated and experienced Front Office Manager to lead the front desk operations at our prestigious 5-Star Hotel in South Sudan. As a key member of our team, you will be responsible for coordinating all front desk activities, including calls, reservations, and guests' services.
Responsibilities:
- Ensure the front desk is tidy and well-stocked with necessary stationery and materials.
- Train, supervise, and support office staff, including receptionists, security guards, and call center agents.
- Schedule shifts to ensure adequate coverage.
- Provide timely and accurate customer service.
- Handle complaints and specific customers' requests.
- Troubleshoot emergencies promptly.
- Monitor stock levels and order office supplies as needed.
- Ensure proper mail distribution.
- Prepare and monitor office budgets.
- Maintain updated records of office expenses and costs.
- Ensure compliance with company policies and security requirements.
Requirements:
- Proven work experience as a Front Desk Manager or Reception Manager.
- Degree in Front Office Management or related field.
- Excellent communication and people skills.
- Good organizational and multitasking abilities.
- Problem-solving skills.
- Proficiency in MS Office, particularly Excel and Word.
Benefits:
- Tickets & Visa provided.
- Meals.
- Accommodation.
- 2-year contract.
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