Dining Operations Manager

Job Description

Fashioning Exceptional Guest Experiences as a Food and Beverage Supervisor

About the Role:

The ideal candidate for this supervisory position will be responsible for overseeing the operations of dining outlets, ensuring exceptional service and guest satisfaction. This role involves leading and supporting the food and beverage team in delivering high-quality dining experiences.

Main Responsibilities:

• Team Leadership and Training:
  • Supervise and mentor food and beverage staff, including waiters, bartenders, and hostesses, providing guidance, coaching, and support as needed.
  • Conduct pre-shift briefings to communicate service expectations, review daily specials, and address any operational issues or concerns.
  • Train new staff members on service standards, menu knowledge, and customer service protocols to ensure consistency and professionalism.
• Service Coordination:
  • Coordinate dining spaces setup, including table arrangements, linens, and tableware, to ensure a welcoming and organized environment for guests.
  • Manage seating assignments, and guest flow to optimize table turnover and maximize revenue.
  • Oversee service activities during peak dining hours, ensuring efficient and attentive service to guests and timely delivery of food and beverages.
• Guest Relations:
  • Interact with guests proactively to ensure satisfaction, address concerns, and resolve any issues or complaints promptly and courteously.
  • Monitor dining room ambiance, cleanliness, and presentation, making adjustments as needed to maintain a high standard of cleanliness and comfort.
  • Anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their dining experience.
• Quality Control:
  • Conduct regular inspections of food and beverage service areas to ensure compliance with hygiene, safety, and quality standards.
  • Monitor food and beverage presentation, portion sizes, and temperature to ensure consistency and adherence to established standards.
  • Address any deviations from standards promptly, providing feedback and coaching to staff as needed to maintain quality and consistency.

Requirements:

• Diploma in hotel management is preferred.
  • Previous experience in a supervisory role in the food and beverage industry, preferably in a hotel setting.
  • Strong leadership and team-building skills, with the ability to motivate and inspire staff to achieve performance goals.
• Excellent communication and interpersonal skills, with a customer-focused approach to service.
  • Thorough knowledge of food and beverage operations, including service standards, menu offerings, and safety protocols.
  • Proficiency in reservation and point-of-sale (POS) systems, as well as Microsoft Office applications.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operational needs.

We Are Looking For Someone Who:

Candidates must demonstrate strong leadership skills, excellent communication, and a customer-focused approach to service. A diploma in hotel management is preferred, but previous experience in a supervisory role in the food and beverage industry is essential. The ideal candidate will have a thorough knowledge of food and beverage operations, including service standards, menu offerings, and safety protocols. Proficiency in reservation and point-of-sale (POS) systems, as well as Microsoft Office applications, is also required.