Guest Experience

3 days ago

Nairobi, Nairobi Area, Kenya Serene Valley Apartments & Spa Full time 1,200,000 - 2,400,000 per year

We are pleased to announce an exciting opportunity to join our team as guest experience and operations coordinator for our serviced and furnished apartment. We are seeking a dynamic, detail-oriented, and proactive individual to ensure the seamless operation and impeccable standard of our properties.

Key Responsibilities:

You will play a pivotal role in maintaining and elevating the quality of our services. Your duties will include:

  1. Front office duties:

  2. Process guest check-ins and check-outs.

  3. Handle all resident inquiries, requests, and complaints.
  4. Manage phone, email, and front desk communications.
  5. Maintain daily logs (e.g., maintenance, incidents, messages).
  6. Coordinate with housekeeping to prepare apartments for new arrivals.
  7. Dispatch and track maintenance requests with the technical team and management
  8. Access control
  9. Enforce building rules and safety procedures.

2. Vendor Management:

Liaising with service providers (e.g., carpenters, plumbers, cleaners) to negotiate quotes, ensure cost-effectiveness, and maintain high-quality service delivery.

3. Inventory Management:

Conducting regular checks of all apartment units and supplies to ensure inventories are fully stocked, organized, and in perfect condition.

4. Housekeeping Coordination:

Working closely with the housekeeping supervisors to develop cleaning schedules, plan staff rotations, and conduct regular quality inspections to uphold impeccable cleanliness and presentation standards.

5. Quality Assurance:

Ensuring all apartments are updated and well-maintained by supervising work performed by vendors and conducting pre-arrival checks to guarantee they meet high-end standards.

6. Reporting:

Preparing detailed reports on the performance of housekeeping, maintenance, and vendor activities, including recommendations for improvements and identifying future maintenance or upgrade needs.

Ideal Candidate:

The perfect candidate will possess:

  • A Diploma in business administration, hospitality Management or related field.
  • Basic computer proficiency
  • Proven experience (3 years and above) in front desk management and overall operations preferably within hospitality or real estate industry
  • Strong negotiation and vendor management skills.
  • Excellent organizational, communication, and leadership abilities.
  • Ability to multitask, problem-solve, and work efficiently under pressure.
  • Keen attention to detail and a commitment to excellence.
  • Flexibility to work shifts and be on-call as required to support operational needs

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced setting, we would love to hear from you

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