Lead Events Host

2 weeks ago

Nairobi, Nairobi Area, Kenya KOFISI Africa - Centres of Productivity Full time $70,000 - $120,000 per year

Job Description
Department: Food and Beverage

Reports To: Hospitality Manager

Job Summary
We are seeking a dynamic and engaging Lead Events Host to manage and execute a variety of events. The Lead Events Host will be responsible for ensuring events run smoothly, providing excellent customer service, and leading a team of event staff.

Event Planning & Coordination

  • Assist the Hospitality Manager in planning, organizing, and executing events (meeting rooms, dinners,lunches, cocktails etc.).
  • Oversee event setup, breakdown, and logistics to ensure smooth operations.
  • Assist the Hospitality Manager to Coordinate with vendors, caterers, AV teams, and other service providers as needed.
  • Ensure all event details (seating, décor, timelines, special requests) are executed flawlessly.

Guest Experience & Hospitality

  • Act as the primary point of contact for guests during events, ensuring a welcoming and professional atmosphere.
  • Address guest inquiries, concerns, and special requests promptly and courteously.
  • Maintain high standards of service, anticipating guest needs to enhance their experience.

Team Leadership & Staff Coordination

  • Supervise and guide event staff (Hosts, bartenders, etc.) to ensure efficient service.
  • Assist in training new team members on event protocols and hospitality standards.
  • Delegate tasks effectively and ensure team members adhere to timelines and procedures.

Operational Support

  • Assist with inventory management, ensuring event supplies are stocked and organized.
  • Help troubleshoot any issues that arise during events (technical difficulties, delays, staffing shortages).
  • Ensure compliance with health, safety, and venue regulations.

Post-Event Duties

  • Assist in post-event evaluations, gathering feedback for continuous improvement.
  • Support breakdown and cleanup, ensuring the venue is restored to its original condition.
  • Provide event reports to the Hospitality Manager, highlighting successes and areas for improvement.

Requirements
Qualifications & Skills

  • Experience: 2+ years in event coordination, hospitality, or a related role (leadership experience preferred).

  • Skills:

  • Exceptional organizational and multitasking abilities.

  • Strong interpersonal and communication skills.
  • Problem-solving mindset with the ability to remain calm under pressure.
  • Strong leadership and team management skills.

  • Proficiency in event software/tools (e.g., booking systems, Microsoft Office).

  • Attributes:

  • High energy, professionalism, and a passion for delivering outstanding service.

  • Flexibility to work evenings, weekends, and holidays as required by event schedules.
  • Certification in event planning or hospitality management.

Physical Requirements

  • This position requires working in various event venues and environments.
  • May involve standing for extended periods and lifting heavy objects.

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