Consultant, Client Services

2 weeks ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

  • Proficient general client services and / or support capability with some technical experience.
  • Client relationship experience preferred .
  • Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

  • Embracing Change
  • Interacting with People
  • Inviting Feedback
  • Making Decisions
  • Team Working
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Client Servicing
  • Continuous Improvement
  • Data Analysis
  • International Market Knowledge
  • Product and Services Knowledge
  • Query Resolution
  • Root Cause Analysis

  • Client Services Consultant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Stanbic Bank Kenya Full time 900,000 - 1,200,000 per year

    Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Consultant, Client Services

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Senior Consultant, Client Service

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Zamara Kenya Full time 1,200,000 - 2,400,000 per year

    ABOUT ZAMARAThe Zamara Group is a diversified financial services business specializing in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years.Since its inception, the firm has...

  • Client Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya NTT Ltd. Full time 1,200,000 - 3,600,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Client...

  • Client Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya NTT DATA, Inc. Full time 1,200,000 - 2,400,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAAs a Client...

  • Professional Services Consultant

    1 week ago

    Nairobi, Nairobi Area, Kenya Vyntra Full time 900,000 - 1,200,000 per year

    In this role at Vyntra, you will be an integral part of our Customer Excellence Delivery organization, acting as a customer-facing representative. You will deliver the technical implementation of full end-to-end projects of our innovative software solutions, ensuring they meet or exceed customer expectations. The work is bespoke, and candidates should be...

  • Visa Consultant Intern

    7 days ago

    Nairobi, Nairobi Area, Kenya VICTORIA VISA CONSULTANTS Full time 200,000 - 250,000 per year

    We are looking for motivated and detail-oriented Visa Consultant Interns to join our team This is an excellent opportunity to gain practical experience in client support, documentation, and administrative work within the visa consultancy field.Please note this is an unpaid internship.Key ResponsibilitiesAssist clients in completing visa application forms and...

  • Travel Consultant

    7 days ago

    Nairobi, Nairobi Area, Kenya Craftwood Hospitality Management Ltd Full time 600,000 - 1,200,000 per year

    Company DescriptionQuattro Travel Ltd., a leading travel management company specializing in corporate and bespoke travel solutions, is looking for aTravel Consultantto join our dynamic team in Nairobi.Role DescriptionThis is a full-time on-site role for a Travel Consultant, located in Nairobi. The Travel Consultant will be responsible for day-to-day tasks...

  • Client Experience Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya NTT DATA, Inc. Full time 1,500,000 - 3,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Client...

  • Client Experience Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya NTT Ltd. Full time 1,200,000 - 3,600,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Client...