Consultant, Client Services

2 weeks ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time 900,000 - 1,200,000 per year

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution of all high touch client inquiries, requests, compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.

Qualifications
Type of Qualification:
First degree

Experience Required
Service Management
3-4 years

  • Proficient general client services and / or support capability with some technical experience.
  • Client relationship experience preferred .
  • Basic knowledge and / or exposure to banking products and services

Additional Information

Behavioural Competencies

  • Embracing Change
  • Interacting with People
  • Inviting Feedback
  • Making Decisions
  • Team Working
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Client Servicing
  • Continuous Improvement
  • Data Analysis
  • International Market Knowledge
  • Product and Services Knowledge
  • Query Resolution
  • Root Cause Analysis

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