Professional Services Consultant

6 days ago

Nairobi, Nairobi Area, Kenya Vyntra Full time 1,200,000 - 2,400,000 per year

In this role at Vyntra, you will be an integral part of our Customer Excellence Delivery organization, acting as a customer-facing representative. You will deliver the technical implementation of full end-to-end projects of our innovative software solutions, ensuring they meet or exceed customer expectations. The work is bespoke, and candidates should be comfortable managing ad hoc challenges, bugs, and blockers as they arise.

What You'll Do:

  • Maintain advanced technical capability to implement and operate Vyntra solutions at a high level of competency.

  • Design and deploy solutions to the required standard of quality.

  • Understand customer requirements and advise on best use of Vyntra's solutions.

  • Educate and empower customers to maximize adoption of the solution.

  • Provide service and support at levels 1/2/3 as needed.

  • Collaborate closely with Project Managers, Business Analysts, Presales, Sales, and R&D teams.

  • Participate in pre-sales activities, including RFP responses and proof-of-concept exercises.

What We're Looking For:

  • Strong IT/software implementation skills with hands-on experience.

  • Expertise in Linux (primary OS for Vyntra solutions) and scripting languages such as Python, PySpark, and Bash.

  • Database experience, including SQL and scripting to extract or manipulate data (administration not required); familiarity with ElasticSearch, Oracle, MSSQL, MariaDB is a plus.

  • Strong problem-solving skills and ability to manage dynamic, customer-specific projects.

  • Excellent communication skills; able to explain technical concepts to non-technical audiences.

  • Customer-facing or consulting experience (minimum 2 years) and experience handling complex or ad hoc challenges.

  • Finance, banking, or related background is advantageous.

  • Fluent English; other languages a plus.

Work Environment:

  • Customers located across MEA; travel to customer sites required (up to 60%).

  • Combination of remote, hybrid, and on-site work depending on project needs. Remote work can present blockers or challenging customer interactions.

  • Team-oriented, collaborating with cross-functional and virtual teams.

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