Head of Key Account Manager

1 week ago

Kenya Jumia Full time 900,000 - 1,200,000 per year

What you will be doing

  • Own the P&L of the category, driving GMV, revenue, contribution margin, and vendor monetization.
  • Lead and develop a team of Key Account Managers, ensuring high performance, clear ownership, and structured development.
  • Define the category strategy, including assortment growth, price positioning, and sourcing tactics to win across segments.
  • Build and maintain strong relationships with C-level executives of top brands and distributors, ensuring Jumia is a key strategic partner.
  • Acquire new brands and large distributors to scale assortment, improve product availability, and strengthen competitiveness.
  • Lead Joint Business Plans (JBPs) with strategic vendors, ensuring alignment on targets, marketing plans, and visibility campaigns.
  • Promote and sell Jumia's advertising and visibility services to vendors in your portfolio to drive monetization and traffic.
  • Collaborate with the commercial planning and marketing teams to design impactful campaigns and promotions.
  • Monitor and analyze category performance through dashboards and reports, identifying actions to accelerate growth or fix gaps.
  • Track and manage pricing, out-of-stock, and operational KPIs to ensure best-in-class customer experience.
  • Champion cross-functional collaboration with supply chain, operations, finance, and product teams to ensure execution excellence.

What we are looking for

  • 7 years of experience in the category industry, retail, or e-commerce, including team leadership and full P&L ownership.
  • Strong understanding of the category ecosystem in the market: key players, price ladders, customer segments, and sourcing models.
  • Graduate of a top-tier business or engineering school (Top 5 in your country or globally recognized).
  • Strong commercial leadership and negotiation capabilities with C-level stakeholders.
  • Proven track record in managing teams, delivering results through people, and developing talent.
  • Excellent analytical and strategic thinking, with the ability to structure category plans and drive execution.
  • Fluency in English and French; excellent communication and stakeholder management skills.
  • Comfortable working with data and tools (Excel, dashboards, Google Suite, CRM, BI tools).
  • High resilience and adaptability in fast-paced, growth-oriented environments.

Kindly make your application by 10th November 2025

Interview stages

  • HR meeting with the Talent Acquisition
  • Technical meeting with hiring manager
  • Final meeting with the functional manager

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