Customer Engagement

1 week ago

Nairobi, Nairobi Area, Kenya Pawa IT Solutions Ltd Full time

Key Responsibilities:

Lead Generation & Qualification:

  • Assist in identifying potential leads through online research, email outreach, social media and referrals.

  • Support preliminary lead qualification under the guidance of the Customer Engagement Specialist.

  • Conduct basic research on prospective clients' business needs, industry trends and potential challenges.

Sales Process & Client Interaction:

  • Assist in outreach efforts, including drafting emails, scheduling follow-ups and setting meetings.

  • Support preparation of sales materials, product demos and client presentations.

  • Engage professionally with clients to address simple inquiries and route complex questions to the appropriate team members.

Product Knowledge & Market Awareness:

  • Learn and maintain foundational knowledge of Pawa IT's cloud solutions portfolio.

  • Stay informed about trends in cloud computing, digital transformation, and industry shifts.

  • Share insights with the Customer Engagement team on customer needs and market observations.

Collaboration & Reporting:

  • Support maintenance of CRM systems by updating lead and pipeline information.

  • Collaborate closely with the Customer Engagement Specialist on ongoing projects and client engagements.

  • Participate in team meetings, training sessions and knowledge-building activities to improve skills continuously.

Requirements

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Information Technology or a related field.

  • Strong interest in cloud technology, digital transformation and customer engagement.

  • Excellent verbal and written communication skills.

  • Basic understanding of sales processes or a strong willingness to learn.

  • Ability to work collaboratively in a team setting and adapt to a fast-paced environment.

  • Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.)

  • Exposure to CRM tools (e.g., HubSpot, Salesforce) is an added advantage.

  • Interest in Device Management tools (e.g., Iru) is a plus.

  • Fluency in English (written and spoken) is required.

Skills:

  • Sales Acumen(Foundational)

  • Lead Generation

  • Client Relationship Support

  • Product Knowledge (Cloud Solutions – Beginner Level)

  • Communication Skills (Verbal & Written)

  • Presentation Support

  • Problem Solving

  • Teamwork & Collaboration

  • CRM Familiarity

  • Market Research & Awareness

Benefits
  • Monthly stipend (statutory contributions - SHA, NSSF and PAYE will be deducted)

  • Free lunch

  • A structured learning and mentorship program

  • A supportive and collaborative work environment.

  • Career growth opportunities within the Commercial department.

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