Customer Service Representative/Telemarketing Team

6 days ago

Nairobi, Nairobi Area, Kenya Wezabet KE Full time 400,000 - 600,000 per year

Role Description

This is a full-time, on-site position for a Customer Service Representative/Telemarketing team member in a Betting Company located in Nairobi. The role involves engaging with customers to address their inquiries, promoting products or services, and ensuring customer satisfaction. Responsibilities include handling customer support calls, maintaining customer relationships, providing information on services, resolving issues, and enhancing the overall customer experience. Efficient communication and a friendly demeanor are essential for success in this role.

Qualifications

Proficiency in Customer Service and Customer Support practices

  • Exceptional focus on Customer Experience and Customer Satisfaction
  • Prior experience or skills in Customer Service Representative roles
  • Strong interpersonal and communication skills
  • Ability to multitask and handle customer interactions with patience and professionalism
  • Experience working in telemarketing or related fields is a plus
  • Proficiency in computer applications and CRM tools is an advantage
  • If you have betting Industry Experience, Even Better

To Apply:

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