Sales and Customer Success Executive

1 week ago

Nairobi, Nairobi Area, Kenya Ideal Workplace Solutions Full time

Overview

Location:
 Nairobi, Kenya (On-site)

Department:
 Client Relations / Sales & Marketing

Duration:
 6 Months (with the potential for extension or full-time engagement based on performance)

Job Summary

Ideal Workplace Solutions is dedicated to transforming organizational performance through expert training and consultancy services. We are looking for a highly motivated and digitally fit 
Sales and Customer Success Executive
to play a crucial role in expanding our market reach and driving client acquisition through digital channels. This role is perfect for an aspiring sales or marketing professional eager to gain hands-on experience in corporate client relations and digital prospecting.

Key Responsibilities:

● Sales and Business Development:

  • Identify opportunities for business growth and create marketing strategies based on those opportunities to meet and exceed revenue goals.
  • Develop and maintain a robust sales pipeline through proactive outreach and networking.
  • Achieve and exceed sales targets through effective sales strategies.

● Client Relationship Management:

  • Act as the primary point of contact for clients, understanding their training needs and requirements.
  • Relationships building with our current and past clients, cross-selling, reselling, and upselling, through networking, cold calling, and other outreach activities.
  • Address client inquiries promptly and provide relevant information about our training and consultancy services.

● Customer Success:

  • Ensure the onboarding of new clients and provide guidance on available training programs.
  • Proactively engage with clients to understand their ongoing needs and challenges, offering tailored solutions for continuous success.
  • Monitor client satisfaction and act as a liaison between clients and internal teams to ensure effective communication and issue resolution.

● Sales Presentations and Proposals:

  • Prepare and deliver compelling sales presentations to showcase the benefits of our Sales and Marketing trainings and consultancy services.
  • Develop detailed proposals outlining customized solutions, pricing structures, and terms.

● Market Research and Analysis:

  • Conduct Sales and Marketing research to identify industry trends, competitor activity, and potential opportunities.
  • Analyze customer feedback and market trends to adapt sales and customer success strategies

Qualifications and Experience

  • Bachelor's degree in Sales and Marketing.
  • Experience in selling training programs, seminars/events, and consultancy services.
  • Strong understanding of marketing principles and digital media trends.
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Results-driven mindset with a focus on achieving and exceeding targets.
  • Masterly of English with Clear Communication Skills
  • Advanced skills in CRM software, PowerPoint, and Excel.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Problem-solving aptitude with a focus on delivering value and driving results.
  • Capacity to analyze data, identify patterns, and make data-driven decisions.
  • Capability in training and trust-building.
  • A self-starter with a passion for innovation, creativity, and delivering exceptional customer experiences.

How to Apply:

Your application should be sent to 

on or before CoB Friday, 31st October 2025 in PDF FORMAT ONLY.

Quote the JOB TITLE on the subject of your email.

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