Resident Support Specialist

Location:
Seattle, WA (On-site at Copper Gate)

Department:
Housing

Schedule:
Full-Time, 40 hours/week

Compensation:
$30.00/hour

Reports to:
Director of Housing

About Wellspring Family Services
For over 130 years, Wellspring Family Services has been a trusted resource for families in King County facing housing instability. We provide practical, trauma-informed, family centered support to help parents and children move from crisis to stability.

Our Programs Include

• Housing Services: We partner with families experiencing or at risk of homelessness to secure housing, prevent eviction, and connect them to ongoing financial and employment support.
• The Family Store: We provide diapers, clothing, and other essential items to children from birth to age 17 – free to the family – reducing financial stress for families working to rebuild stability.

At Wellspring, we believe every child deserves a safe and stable home — and we work every day to make that vision a reality.

We are committed to equity, inclusion, and accessibility in the workplace. Everyone is welcome here, and we strongly encourage applications from BIPOC individuals, LGBTQIA+ communities, people with disabilities, veterans, immigrants, and people with lived experience of homelessness.

The Role: Resident Support Specialist
As a Resident Support Specialist, you will play a vital role in supporting residents at Copper Gate affordable housing complex , helping them achieve personal, financial, and housing stability. You will provide on-site, support and advocacy to residents, connecting them with community resources and fostering a safe, inclusive living environment.

If you are passionate about community impact, thrive in relationship-based work, and believe in the power of housing stability — this is the role for you.

What You Will Do

• Provide on-site support to residents.
• Build community connections by supporting resident events and activities.
• Conduct needs assessments and create individualized action plans to help residents overcome barriers to stability.
• Offer crisis intervention for residents at risk of eviction and connect them to rental or utility assistance.
• Educate residents on tenant rights and responsibilities.
• Coordinate referrals for services such as mental health counseling, job training, and financial coaching.
• Collaborate with local partners to bring resources and opportunities to residents.
• Mediate landlord-tenant issues and advocate for supportive housing practices.
• Develop and oversee youth and afterschool programs that support academic, social, and emotional growth.
• Maintain detailed case notes and reports in accordance with agency standards.

What You Bring

• 3+ years of experience in housing services, case management, or community engagement.
• Understanding of landlord-tenant laws and conflict resolution.
• Experience supporting diverse and vulnerable populations, including those exiting homelessness.
• Excellent communication, organization, and time management skills.
• Proficiency with Microsoft Office and databases (Salesforce experience a plus).
• Valid driver's license and reliable transportation.
• Strong commitment to equity, inclusion, and trauma-informed care.

Preferred

• Bilingual proficiency in English and Spanish (spoken and written).
• Experience designing or leading youth programs.
• Knowledge of local community resources.

Benefits
& Perks

• Medical, dental, vision, Life, and Long-Term Disability insurance
• 30 days paid time off per year + 10 paid holidays
• 403(b) Retirement Plan
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Counseling Session Reimbursement
• DEIA Training & Employee Resource Groups
• Eligible for Public Service Loan Forgiveness (PSLF)

Accessibility & Inclusion
We value diversity and are committed to creating an accessible environment for all applicants. If you need a disability accommodation during the application or interview process, please contact
[dot]org
.

Ready to Apply?
Submit Your Application Online At
— click on
"Career Center"
to apply