Product Manager – Logbook loans

Title: Product Manager – Logbook loans

Department: Log Book Loans

Reports to: Head of Credit and Operations

Direct Reports: Sales Executives and Sales team leads

Location: Nairobi, Kenya

Job Purpose

The Product manager – Logbook Loans will play a strategic leadership role within the

Logbook Loans Department, driving departmental growth, overseeing a team of credit

officers and sales team leads, ensuring high team performance, and leading innovation

initiatives. This role is accountable for managing the entire logbook loan credit lifecycle while

setting standards for credit quality, operational efficiency, and portfolio growth. The product

manager will also combine deep product knowledge, strong leadership capability, and a

forward-thinking approach to product development and market responsiveness.

Key Responsibilities

● Oversee the daily operations of the Logbook Loans department, ensuring that all

activities align with the company's strategic goals and credit policies.

● Drive portfolio growth by sourcing new business, identifying leads, and fostering

relationships with prospective clients through networking, marketing, and outreach

initiatives.

● Support and lead sales team leads, providing guidance, mentorship, and strategic

direction to ensure they meet and exceed their monthly business development

targets.

● Monitor and set monthly performance targets for both individual team members and

the department as a whole, ensuring alignment with business objectives.

● Regularly conduct performance reviews for team members, providing feedback and

developing action plans for continuous improvement.

● Ensure all credit processes are thoroughly followed, from application to disbursement,

with strict adherence to internal credit policies, collateral verification, and regulatory

requirements.

● Take ownership of risk management, closely monitoring the performance of the loan

portfolio and implementing early intervention strategies for delinquent accounts.

● Continuously identify innovative approaches to credit evaluation, loan structuring, and

product offerings, keeping the department competitive and responsive to customer

needs.

● Serve as a strategic advisor to leadership, providing insights on market trends,

customer feedback, and product performance to drive improvements and new

initiatives.

● Promote a customer-first approach, ensuring that all clients receive high-quality

service, quick responses, and transparent communication throughout their loan

lifecycle.

● Lead efforts to streamline operations, including improving loan origination processes,

reducing turnaround times, and increasing overall departmental efficiency.

● Champion digital transformation, driving the adoption of loan management

technology and process automation to improve operational efficiency and customer

experience.

● Ensure that all documentation is compliant with both internal standards and external

regulatory frameworks, ensuring the department is audit-ready at all times.

● Assist in the onboarding process for new staff, ensuring they are trained on products,

policies, and departmental procedures.

● Actively participate in training and development programs, ensuring your team stays

updated on industry trends and best practices.

● Perform any additional tasks or responsibilities assigned by management as needed.

Qualifications & Skills

● Relevant Bachelor's degree or Diploma from a reputable institution.

● At least 4 years of relevant experience in Logbook or similar secured lending products.

● Proven ability to lead teams, conduct appraisals, and drive performance

improvement.

● Ability to collaborate with colleagues and contribute to a positive team environment.

● Advanced credit appraisal skills with strong understanding of risk management.

● Demonstrated ability to identify and implement new product ideas and process

improvements.

● Excellent interpersonal and communication skills, capable of influencing both internal

teams and clients.

● Proficient in MS Office Suite and credit/loan management systems; experience with

CRM tools is an added advantage.

● Strong business development skills with a record of meeting or exceeding growth

targets.

We are excited to have you as part of our team and look forward to your contributions in

delivering excellent customer service

How to Apply

If you meet the above qualifications and are eager to contribute to the success of BAYES,

please submit your application to Kindly use " Product manager - Logbook

loans " as the subject line and include your salary expectation in the application.