Systems & Infrastructure Manager (Healthcare IT)

Molars Dental Practice Ltd, a trusted name in general, cosmetic, and pediatric dentistry, provides expert and compassionate dental care in Nairobi and Mombasa, Kenya. With over 10 years of experience, we offer advanced dental technology to deliver safe and lasting results in services such as dental implants, teeth whitening, root canal treatment, and braces. Patients are welcomed into a modern and comfortable space designed to make every visit stress-free. At Molars, we specialize in complex dental referrals and personalized care, ensuring every smile lasts a lifetime.

Purpose of the Role

The Systems & Infrastructure Manager (Healthcare IT) will be responsible for designing, implementing, and managing the organization's technology infrastructure to ensure reliable, secure, and scalable systems across multiple branches. This includes overseeing hybrid server environments, ERP systems, clinical and administrative applications, network operations, and IT security.

Key Responsibilities

Infrastructure & Systems Management

• Manage and optimize hybrid server environments (on-premise and cloud) to support business continuity and growth
• Ensure smooth performance, upgrades, and integrations of the customized ERP system that supports 5+ dental hospital branches.
• Oversee deployment, monitoring, backup, and disaster recovery processes across the IT landscape.
• Support administrators and end-users with system configurations, troubleshooting, and process optimization.
• Maintain firmware updates, security patches, and system health across all hardware and software platforms.
• Collaborate with clinical and administrative teams to ensure IT services align with operational needs.

Technology Strategy & Projects

• Define and implement IT strategy in alignment with the organization's growth and digital transformation goals.
• Lead infrastructure modernization initiatives, including cloud adoption, security upgrades, and ERP enhancements.
• Oversee implementation of new IT projects, ensuring they are completed on time, within scope, and budget.
• Drive continuous improvement of IT processes, tools, and service delivery.

Cybersecurity & Data Protection

• Implement and enforce cybersecurity measures including access control, encryption, and firewall policies.
• Monitor systems for vulnerabilities, manage risk, and ensure compliance with healthcare data protection standards.
• Conduct regular system audits and lead incident response when necessary.

Vendor & Asset Management

• Manage relationships with third-party IT vendors, service providers, and ERP partners.
• Evaluate vendor solutions, negotiate contracts, and ensure high-quality service delivery.
• Oversee IT asset lifecycle management, including procurement, inventory, and disposal.

Team Leadership & Support

• Lead and mentor a small IT team including system administrators, programmers, and interns.
• Promote knowledge-sharing, upskilling, and cross-training to build resilience and efficiency within the IT team.
• Foster a culture of accountability, continuous learning, and innovation.

Reporting & Financials

• Develop and manage IT budgets, ensuring cost-effective procurement and value for money.
• Track and report key performance metrics including system uptime, incident resolution, and project delivery.
• Provide periodic updates to leadership on IT strategy, risks, and progress.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of progressive IT experience, with at least 3 years in a senior technical role.
• Proven experience managing IT infrastructure (on-premises + cloud).
• Hands-on expertise with ERP systems (preferably healthcare-related/customized solutions).
• Strong knowledge of server administration, networking, firmware management, and cybersecurity practices.
• Familiarity with clinical or hospital IT environments is a strong advantage.
• Demonstrated ability to lead IT projects from planning to completion.
• Excellent communication, problem-solving, and leadership skills.

Why Join Us

• Be part of a fast-growing healthcare provider with ambitious plans to scale across the region.
• Lead transformative IT initiatives that directly impact patient care and service delivery.
• Work in a collaborative, customer-centric culture that values innovation, professionalism, and continuous learning.