Customer Relationship Officer

5 days ago

Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time $3,000 - $5,000 per year
Job Overview
We are looking for a customer relationship for our client, a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers, ensure correct product usage, supporting repayment compliance, and encouraging fuel reordering. This position requires strong communication skills, field mobility, and the ability to build trust with customers to reduce loan default risk.

Key responsibilities

Post Sale Visit 

  • Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit

  • Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)

  • Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)

  • Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps

Post Onboarding visit

  • Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling

  • Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood

  • Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery

  • Customer feedback - customer satisfaction  scoring - product & support

Customer Self Service

  • Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance

  • Any other tasks assigned deemed necessary by management.

Requirements

  • Diploma or Bachelor's in Business, Marketing, or related field 

  • Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)

  • Proven communication, negotiation, and relationship-building skills

  • Self-motivated with a strong target-driven mindset

  • Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale 

  • Excellent negotiation, conflict resolution, and problem-solving skills.

  • Fluent in English & Kiswahili; knowledge of local dialects is a plus

  • Relationship Officer

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $40,000 - $60,000 per year

    MAIN PURPOSE OF THIS POSITION We are looking for competitive Relationship Officers who can thrive in a fast-paced healthcare environment. The Relationship Officers will act as the key link between the hospital and healthcare professionals, healthcare providers, B-to-B and B-to C customers, and will aim at growing service awareness and utilization. ...

  • Customer Relationship Officer

    5 days ago

    Nairobi, Nairobi Area, Kenya Saif Real Estate Full time 900,000 - 1,200,000 per year

    Key ResponsibilitiesEngage and follow up with leads generated via digital ads, events, referrals, and walk-ins. Present Saif Properties' portfolio of luxury apartments and investment options in a compelling, customized manner. Build strong, long-term relationships with clients by providing expert guidance, honest advice, and excellent service throughout...

  • Relationship Officers

    5 days ago

    Nairobi, Nairobi Area, Kenya Caritas MFB Full time 900,000 - 1,200,000 per year

    KEY RESPONSIBILITIES Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities Engagement with customer owners and market activators to achieve product/platform uptake and utilization targets Periodic review of existing products and platforms to enhance their offering in the market...

  • Relationship Officer- Deposit Mobilization

    5 days ago

    Nairobi, Nairobi Area, Kenya Umba Full time 900,000 - 1,200,000 per year

    About Umba Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by...

  • Front Office Customer Service Administrator

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $40,000 - $60,000 per year

    Job Title: Front Office customer service Administrator Reports To: Sales and Marketing Manager Department: Sales and Marketing Location: Head office Job Purpose: The Front Office Customer Service Administrator serves as the first point of contact for clients, patients, and visitors. This role is responsible for delivering a professional...

  • Senior Relationship Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Standard Chartered Full time $104,000 - $130,878 per year

    Job DescriptionJob SummaryAs a Standard Chartered Relationship Manager, you will be responsible for providing complex wealth solutions; managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while...

  • Trade Relationship Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya 360tf Full time $70,000 - $120,000 per year

    ROLES AND RESPONSIBILITIESResponsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.Actively participate in the planning and execution of the company's marketing activities, providing vital inputs based on interactions with prospects.Support and service existing customers by addressing their queries and...

  • Sales Officer

    5 days ago

    Nairobi, Nairobi Area, Kenya Smart Applications International Limited Full time $60,000 - $80,000 per year

    Job Purpose The Sales Officer is responsible for proactively prospecting new business opportunities and driving sustainable sales growth across both public and private sector clients. This role involves managing the entire sales cycle—from lead generation and client presentations to proposal preparation, tender submissions, and contract negotiation. The...

  • customer service agent

    5 days ago

    Nairobi, Nairobi Area, Kenya Stratostaff East Africa Full time $4,000 - $6,000 per year

    ​ JOB TITLE: CUSTOMER SERVICE AGENT ​ PROFILE INTRODUCTION Our client, a multinational logistics company which specializes in cargo logistics, port terminal operations and maritime services is looking to bring onboard a Customer Service Agent who will be responsible for effectively carrying out order management activities and manage...

  • Ultimate Banking Relationship Managers

    5 days ago

    Nairobi, Nairobi Area, Kenya HFC Kenya Full time $60,000 - $120,000 per year

    HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Ultimate Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.The Relationship Manager is primarily responsible for...