Customer Relationship Officer

4 days ago

Nairobi, Nairobi Area, Kenya Saif Real Estate Full time 900,000 - 1,200,000 per year
Key Responsibilities
  • Engage and follow up with leads generated via digital ads, events, referrals, and walk-ins.
  • Present Saif Properties' portfolio of luxury apartments and investment options in a compelling, customized manner.
  • Build strong, long-term relationships with clients by providing expert guidance, honest advice, and excellent service throughout the property buying journey.
  • Conduct property tours and site visits with prospects, highlighting features and investment benefits.
  • Maintain timely follow-ups through calls, WhatsApp, email, and CRM updates.
  • Achieve and exceed monthly and quarterly sales targets through consistent outreach and smart pipeline management.
  • Assist clients with the sales process, documentation, and liaison with internal departments (legal, finance, marketing).
  • Attend and represent Saif Properties at property expos, networking events, and open houses.
  • Maintain accurate records in the CRM system and ensure leads are well-tracked and updated.
  • Gather market feedback and report on buyer trends, objections, and competitor activity.
  • Uphold the brand's reputation with professionalism, integrity, and a client-first mindset.
Requirements
  • Proven experience in sales or client-facing roles, preferably in real estate or luxury developments
  • Excellent communication, negotiation, and presentation skills.
  • A go-getter attitude with strong emotional intelligence and resilience.
  • Ability to manage multiple clients and tasks with attention to detail and follow-through.
  • Comfortable using CRM tools, WhatsApp Business, Google Workspace, and digital platforms.
  • Passion for real estate, property investment, and delivering premium service.
  • A diploma/degree in Business, Sales, Marketing, or a related field is a plus.
Perks
  • Competitive Salary & commission structure
  • Work with some of the most luxurious developments in Nairobi
  • Join a vibrant, energetic team with bold ambitions
  • Opportunity to grow with a respected and fast-expanding real estate brand
Method of Application

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