Relationship Officer

2 weeks ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $40,000 - $60,000 per year
MAIN PURPOSE OF THIS POSITION
We are looking for competitive Relationship Officers who can thrive in a fast-paced healthcare environment. The Relationship Officers will act as the key link between the hospital and healthcare professionals, healthcare providers, B-to-B and B-to C customers, and will aim at growing service awareness and utilization.

KEY RESPONSIBILITIES
  • Implement effective processes to facilitate service utilization & growth.
  • Implement Health Care Professionals (HCPs) and providers focused activities to grow referrals to the hospital for specialized pediatric care.
  • Optimize existing and establish long term distribution channels leading to growth in patient numbers.
  • Maintain and enhance the hospital's relationship with customers in line with their current and evolving needs.
  • Management of Customer feedback for service improvement.


Requirements QUALIFICATIONS, EXPERIENCE AND SKILLS
  • Diploma in any recognized field.
  • Proven ability to establish or enhance partnerships with stakeholders and partners.
  • Results oriented with the drive to grow the business.
  • Self-starter with the ability to manage own schedules and work without supervision & very organized with the ability to track and meet customers' requests.
  • Marketing and sales skills.
  • Customer relationship skills.
  • Willingness and ability to travel outside Nairobi.

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