Benefits Specialist

5 days ago

Nairobi, Nairobi Area, Kenya We Are Oasis Full time 400,000 - 1,200,000 per year

Location: Westlands, Nairobi

Work Schedule: Monday to Friday from 4:00 pm to 1:00 am or 5pm to 2 am

The Benefits Specialist provides essential daily support to clients and employees via emails and phone calls. Coordinate daily benefits administrative processing such as qualifying life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. Receive on-call inquiries related to benefit billing/employee payroll deductions, Cobra & retirement. Additionally, benefit-related project assistance, database maintenance, and assistance during Open Enrollment will be required.

Provide support to the team, following instructions from the supervisor and adhering to operational metrics and SLA (Service Level Agreements).

The main functions include, but are not limited to the following:


• Provide daily support for the Benefits Administration team by actively monitoring and responding to employee inquiries via the department's Zoom phone queue.


• Prepare Open Enrollment (OE) workbooks and support the execution of all OE tasks and responsibilities as assigned.


• Respond to employee benefit-related questions and concerns via email, cases, or task management systems.


• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, and assist with claims resolution, plan changes, and enrollment updates with benefit carriers.


• Ensure all employee benefit enrollments and payroll deductions are entered accurately and in a timely manner.


• Set up and maintain employee deductions and employer contributions within the payroll system to align with benefit elections.


• Resolve urgent payroll deduction discrepancies.


• Accurately process qualifying life events (QLEs) in accordance with plan guidelines and company policy.


• Perform audits of employee benefit deductions; calculate arrears for missed deductions as needed.


• Assist employees in resolving unpaid claims or issues related to master benefit plans.


• Communicate directly with insurance carriers to resolve plan-specific questions and support issue resolution.


• Process manual benefit enrollments, updates, and terminations directly with carriers when necessary.


• Support clients with benefit administration processes, offering guidance and assistance to ensure smooth operations.


• Generate reports from Prism and respond to payroll or benefit-related audit requests.


• Handle system updates, benefit enrollments, changes, and terminations.


• Access carrier portals for manual changes, updates, enrollment confirmations, and ID card requests.


• General knowledge in other benefits departments, Billing, Reconciliation, COBRA, and Retirement.


• Adhere to KPIs and other operational metrics required in the benefits department.


• Participate in special projects assigned by leadership in support of the Benefits Administration function.

Knowledge, Skills, and Abilities


• Intermediate proficiency in Office tools. System knowledge (Client Space, Prism HR, among others). Costumer service skills.


• Organizational Skills, Teamwork, Frustration tolerance, Meticulous, Willingness to learn, Flexibility, Proactivity.

Education & Experience

Desirable:


• Academic Background

Professional degree related to Business administrative and/or Accounting Sciences.


• Accounting degree

Experience


• 3 to 5 years of professional experience.


• Suggested: 2 years of experience in Benefits Administration.


• 2 to 5 years of experience in customer service /Client facing roles or administrative assistance.


• Suggested: IT experience / certifications.

  • Regional Financial Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya International Republican Institute Full time 900,000 - 1,200,000 per year

    Job DetailsDescriptionJoin Our Team as a Regional Financial Specialist at the International Republican Institute (IRI)About IriThe International Republican Institute (IRI) advances democracy and freedom. We link people with their governments, support politicians to be responsive to citizens, and motivate those citizens to engage in the political...

  • Business Development Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya PGLS Full time 30,000 - 60,000 per year

    Position SummaryThe Outbound Business Development Specialist plays a crucial role in driving the top of the sales funnel. This individual conducts outbound lead generation activities using HubSpot, Lemlist, LinkedIn Sales Navigator, email, phone, and other approved tools to identify and qualify prospective clients.This is an entry-level, remote role ideal...

  • Billing Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya PGLS Full time $70,000 - $120,000 per year

    About PGLSPGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of...

  • Billing Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya Piedmont Global Full time 900,000 - 1,200,000 per year

    About PGLSPGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of...

  • Procurement specialist

    5 days ago

    Nairobi, Nairobi Area, Kenya Solenis Full time 500,000 - 1,200,000 per year

    Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives,...

  • Talent Acquisition Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Global Capability Full time 144,000 - 720,000 per year

    Job TitleInternal Talent Acquisition SpecialistLocationOffice-based,Nairobi, KenyaWorking Hours10:30 AM – 7:30 PM (Monday to Friday)CompensationBase Salary: KES 50,000 per monthCommission: KES 10,000 per successful placementAbout Global CapabilityGlobal Capability helps businesses grow by building global teams that operate like in-house staff. Global...

  • Talent Acquisition Specialist

    6 days ago

    Nairobi, Nairobi Area, Kenya Mwananchi Credit Limited Full time 1,200,000 - 2,400,000 per year

    About the JobMwananchi Credit Limited is seeking a dynamic and results-driven Talent Acquisition Specialist to join it's growing team. The ideal candidate will be responsible for sourcing, engaging, and hiring top talent while ensuring a seamless recruitment experience for both candidates and hiring managers.Key ResponsibilitiesTalent Sourcing &...

  • Customer Experience Specialist

    5 days ago

    Nairobi, Nairobi Area, Kenya TalentPop App Full time 900,000 - 1,200,000 per year

    Customer Experience Specialist (E-commerce & Support Platforms) - RemoteAbout TalentPopAt TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly,...

  • ai engineer/specialist

    6 days ago

    Nairobi, Nairobi Area, Kenya ReliefWeb Full time 1,200,000 - 3,600,000 per year

    KenyaAI ENGINEER/SPECIALISTOrganizationFarsight Africa GroupPosted 14 Apr 2025 Closing date 23 Sep 2025About Farsight TechnologiesEstablished in 2015 as a subsidiary of Farsight Africa Group, Farsight Africa Technologies Ltd is on a mission to digitally enable and empower last frontier markets by promoting technology adoption in politically vulnerable...

  • IT Sales Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya Cloud Productivity Solutions Limited Full time 60,000 - 120,000 per year

    About UsCloud Productivity Solution Limited is a leading technology firm dedicated to improving efficiency and reducing costs for businesses through a wide range of technical solutions. We prioritize the successful adoption of these solutions to ensure quick and effective results. With operations in Kenya, Uganda, Zimbabwe, and Tanzania, we serve enterprises...