Customer Experience Specialist

5 days ago

Nairobi, Nairobi Area, Kenya TalentPop App Full time 900,000 - 1,200,000 per year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop
At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

  • Communicating with customers via chat, email, and phone.
  • Resolving issues related to orders, products, and accounts with empathy and efficiency.
  • Becoming an expert on the brands you support, providing informed and thoughtful assistance.
  • Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

  • At least 1 year of experience in a remote customer-facing role.
  • Excellent written and verbal communication skills.
  • Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
  • The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

  • Competitive pay and performance-based raises.
  • Paid time off and holiday bonuses.
  • Health and dental benefits or a health stipend.
  • A fully remote work environment.
  • Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

  • A reliable computer or laptop (i5 processor or equivalent preferred).
  • A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code:
CS
Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

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