eCommerce Operations Manager

Role Overview

The
Operations Manager
at RebelsMarket ensures that
everything gets done — and gets done correctly
. They are the bridge between strategy and execution, making sure daily operations, content, fulfillment, and marketing processes run smoothly. This person thrives on structure, accountability, and measurable outcomes.

Core Responsibilities

Execution & Accountability

• Own day-to-day coordination across product listings, marketing, order fulfillment, and customer service.
• Ensure all recurring tasks (content uploads, email campaigns, promotions, etc.) are executed on schedule.
• Follow up with team members and vendors to ensure deadlines are met and standards maintained.

Content & Catalog Management

• Oversee the product upload pipeline (from photo QC, copywriting, tagging, and SEO).
• Audit listings for accuracy, completeness, and consistency (titles, variants, prices, images).
• Maintain quality standards across website visuals and content.

Process Optimization

• Build and maintain SOPs for recurring workflows (e.g., new product drops, influencer collaborations, email pushes).
• Identify inefficiencies and propose process improvements.
• Track KPIs (e.g., listing turnaround time, content accuracy rate, campaign readiness).

Cross-Team Coordination

• Work closely with marketing, customer support, and product teams to align initiatives.
• Ensure smooth handoff between creative, technical, and operational workflows.
• Report weekly progress, blockers, and next steps.

Performance Monitoring

• Track order accuracy, fulfillment timeliness, and customer feedback.
• Audit Shopify dashboards and marketing reports to spot issues early.
• Escalate and resolve operational gaps quickly.

Ideal Background

• 3–6 years
  experience in
  operations or project management
  — ideally within
  eCommerce
  ,
  Shopify
  , or
  digital retail
  .
• Hands-on experience with:
• Shopify or similar CMS (product setup, collections, inventory)
• Google Sheets / Excel tracking
• Buffer, Klaviyo, or similar tools
• Canva or Figma familiarity (nice to have)
• Comfortable coordinating remote teams and holding people accountable.
• Highly organized, detail-oriented, and proactive in problem-solving.

Key Strengths

• Ownership mindset:
  Doesn't wait to be told — drives progress, follows up, closes loops.
• Systems thinker:
  Builds repeatable workflows and clear documentation.
• Quality gatekeeper:
  Catches inconsistencies before they go live.
• Strong communicator:
  Keeps leadership informed, team aligned, and work unblocked.
• Data-aware:
  Uses metrics to prioritize, not gut feel.

What They Should Be Good At

• Planning and managing multiple workstreams simultaneously.
• Turning loosely defined goals into actionable checklists.
• Spotting inefficiencies and fixing them systematically.
• Maintaining high standards for visual and written content.
• Communicating clearly across creative, technical, and fulfillment teams.
• Using dashboards, reports, or spreadsheets to track progress.