regional manager

1 week ago

Nairobi, Nairobi Area, Kenya Phoenix Capital Limited Full time

Role Overview: Regional Manager – Zidisha SME Product

We are seeking a
strong, mission-driven regional leader
to oversee end-to-end operations of the Zidisha SME product. The ideal candidate is a
people-focused manager
with proven experience leading field teams, driving portfolio performance, and executing operational strategies in fast-paced, high-growth environments. This role requires someone who can
build high-performing teams
, ensure
strict compliance and operational excellence
, and consistently achieve
collection, disbursement, and portfolio quality targets
across the region.

Key Responsibilities:

I. Leadership & Team Management

* Provide leadership, guidance, and performance oversight to Unit Managers and Field

Collection Agents.

* Recruit, train, motivate, and retain high-performing teams in line with company values

and goals.

* Conduct regular performance appraisals and implement performance improvement plans

where necessary.

* Ensure all staff adhere to Phoenix Capital's code of conduct, values, and field operations

policies.

II. Operations & Execution Oversight

* Lead and supervise day-to-day operations of the Zidisha product across the region.

* Drive compliance to all Standard Operating Procedures (SOPs) related to client

onboarding, loan disbursement, collections, and customer engagement.

* Support Unit Managers in implementing field strategies effectively.

* Ensure efficient route planning, client follow-ups, and effective daily field operations by

the collection agents.

III. Portfolio Quality Management

* Monitor and drive regional portfolio performance, ensuring high repayment rates and

minimal default levels.

* Provide early warning signals on portfolio risks and implement recovery strategies in

collaboration with credit and risk departments.

* Ensure accurate and timely field-level reporting of loan data, collections, and client

status.

IV. Performance Monitoring & Reporting

* Set and track performance KPIs for Unit Managers and Field Collection Agents.

* Analyze data and generate daily, weekly, and monthly performance reports for internal

review.

* Recommend corrective actions where performance gaps are identified.

V. Strategy & Process Implementation

* Translate high-level product and operational strategy into practical, actionable plans for

field teams.

* Work closely with senior leadership to pilot new operational models or process

improvements.

* Regularly provide feedback from the field for product or policy enhancements.

VI. Compliance & Risk Management

* Ensure full compliance with company policies, regulatory requirements, and ethical

standards.

* Take prompt corrective actions in cases of operational breaches, misconduct, or fraud.

* Oversee resolution of customer complaints escalated from the field.

VII. Stakeholder Engagement & Representation

* Represent Phoenix Capital within the assigned region, maintaining strong relationships

with local authorities, community leaders, and stakeholders.

* Coordinate with cross-functional teams including Finance, Credit, Product Development,

HR, and Training.

Key Deliverables:

* Monthly regional collection and disbursement targets met or exceeded.

* Portfolio at risk (PAR) maintained within agreed thresholds.

* Timely and accurate operational reporting.

* High employee performance and retention rates.

* Improved client satisfaction and reduced complaints.

* Must have atleast 3 years proven experience in the same role

QUALIFIED CANDIDATES SHOULD SEND THEIR APPLICATIONS TO:

copying and

Application deadline: Tuesday, 16th December 2025.

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